diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign%20Module.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign%20Module.xml
new file mode 100644
index 0000000000000000000000000000000000000000..9fe1fe93113867fe7d2df430e6af8e2b9f6405f2
--- /dev/null
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign%20Module.xml
@@ -0,0 +1,118 @@
+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <tuple>
+        <tuple>
+          <string>Products.ERP5Type.ERP5Type</string>
+          <string>ERP5TypeInformation</string>
+        </tuple>
+        <none/>
+      </tuple>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>__ac_local_roles__</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_actions</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_aliases</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_owner</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_roles</string> </key>
+            <value>
+              <list/>
+            </value>
+        </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>allowed_content_types</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>base_category_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>content_icon</string> </key>
+            <value> <string>folder_icon.gif</string> </value>
+        </item>
+        <item>
+            <key> <string>content_meta_type</string> </key>
+            <value> <string>ERP5 Folder</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>The Campaign Module holds campaign documents.</string> </value>
+        </item>
+        <item>
+            <key> <string>factory</string> </key>
+            <value> <string>addFolder</string> </value>
+        </item>
+        <item>
+            <key> <string>filter_content_types</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>hidden_content_type_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Campaign Module</string> </value>
+        </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>property_sheet_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string></string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign.xml
new file mode 100644
index 0000000000000000000000000000000000000000..6aa40cb76f98f41d6f31e432799bf4cd8097d2b3
--- /dev/null
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Campaign.xml
@@ -0,0 +1,121 @@
+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <tuple>
+        <tuple>
+          <string>Products.ERP5Type.ERP5Type</string>
+          <string>ERP5TypeInformation</string>
+        </tuple>
+        <none/>
+      </tuple>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>__ac_local_roles__</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_actions</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_aliases</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_owner</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_roles</string> </key>
+            <value>
+              <list/>
+            </value>
+        </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>allowed_content_types</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>base_category_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>content_icon</string> </key>
+            <value> <string>document.gif</string> </value>
+        </item>
+        <item>
+            <key> <string>content_meta_type</string> </key>
+            <value> <string>ERP5 Ticket</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>A Campaign is a marketing mini-project which keeps track of all events associated to a given marketing action. Use it for example to manage press relation campaigns, assessment campaigns, product presentation campaigns which involve contacting many customers through email, phone, etc.</string> </value>
+        </item>
+        <item>
+            <key> <string>factory</string> </key>
+            <value> <string>addTicket</string> </value>
+        </item>
+        <item>
+            <key> <string>filter_content_types</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple>
+                <string>ticket</string>
+                <string>project</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>hidden_content_type_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Campaign</string> </value>
+        </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string>Ticket_init</string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>property_sheet_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string></string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Event%20Module.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Event%20Module.xml
index 885bc97ee85e5001abadf63e7f7830336cc2a515..2cf970d99b99411fdb5004cf507bfa2938b599a9 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Event%20Module.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Event%20Module.xml
@@ -87,7 +87,7 @@
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>Holds organisation objects</string> </value>
+            <value> <string>Event module keeps all events of the organisation which either related to CRM tickets or to projects.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Fax.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Fax%20Message.xml
similarity index 85%
rename from bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Fax.xml
rename to bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Fax%20Message.xml
index 0d3e6baed989495ce8ae4f4da3d2085f76fc549c..1a012b5ea1cfe29681671885591b83b6b67ed422 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Fax.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Fax%20Message.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,16 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Mail Message</string> </value>
+            <value> <string>ERP5 Event</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>An Event object holds the information about\n
-an event.</string> </value>
+            <value> <string>An Fax Message is an event which keeps the information about incoming or ougoing fax transmissions.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addMailMessage</string> </value>
+            <value> <string>addEvent</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -95,12 +94,16 @@ an event.</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>Incoming Fax</string> </value>
+            <value> <string>Fax Message</string> </value>
         </item>
         <item>
             <key> <string>init_script</string> </key>
             <value> <string>Event_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Letter.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Letter.xml
similarity index 85%
rename from bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Letter.xml
rename to bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Letter.xml
index 418dad46ff4a991543626a4603a404026af5981d..412e2b08f6df9b8d2b1f0170eb2fec951f6a82ac 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Incoming%20Letter.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Letter.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,16 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Mail Message</string> </value>
+            <value> <string>ERP5 Event</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>An Event object holds the information about\n
-an event.</string> </value>
+            <value> <string>A Letter event can be used to track incoming and ougoing letters or paper document in a customer relation or in a project process.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addMailMessage</string> </value>
+            <value> <string>addEvent</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -95,12 +94,16 @@ an event.</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>Incoming Letter</string> </value>
+            <value> <string>Letter</string> </value>
         </item>
         <item>
             <key> <string>init_script</string> </key>
             <value> <string>Event_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Mail%20Message.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Mail%20Message.xml
index 208e7aafc58a12c81224cee49c3b6a79771e63d6..269d47e5a0ab51eb1b7cd571d657d2cf5e92c66c 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Mail%20Message.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Mail%20Message.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,16 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Mail Message</string> </value>
+            <value> <string>ERP5 Event</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>An Event object holds the information about\n
-an event.</string> </value>
+            <value> <string>A Mail Message is an event which can be used to keep track of incoming emails (ex. support requests) or to create outgoing emails (for example in a campaign).</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addMailMessage</string> </value>
+            <value> <string>addEvent</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -101,6 +100,10 @@ an event.</string> </value>
             <key> <string>init_script</string> </key>
             <value> <string>Event_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting%20Module.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting%20Module.xml
new file mode 100644
index 0000000000000000000000000000000000000000..d30527eaefcd0054dc346f6ef0db4a2155298b7e
--- /dev/null
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting%20Module.xml
@@ -0,0 +1,118 @@
+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <tuple>
+        <tuple>
+          <string>Products.ERP5Type.ERP5Type</string>
+          <string>ERP5TypeInformation</string>
+        </tuple>
+        <none/>
+      </tuple>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>__ac_local_roles__</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_actions</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_aliases</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_owner</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_roles</string> </key>
+            <value>
+              <list/>
+            </value>
+        </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>allowed_content_types</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>base_category_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>content_icon</string> </key>
+            <value> <string>folder_icon.gif</string> </value>
+        </item>
+        <item>
+            <key> <string>content_meta_type</string> </key>
+            <value> <string>ERP5 Folder</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Meeting Module holds meeting documents.</string> </value>
+        </item>
+        <item>
+            <key> <string>factory</string> </key>
+            <value> <string>addFolder</string> </value>
+        </item>
+        <item>
+            <key> <string>filter_content_types</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>hidden_content_type_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Meeting Module</string> </value>
+        </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>property_sheet_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string></string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting.xml
new file mode 100644
index 0000000000000000000000000000000000000000..d4e8354fe7239b5b38fe2a2f3b5e789e365b54c6
--- /dev/null
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Meeting.xml
@@ -0,0 +1,120 @@
+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <tuple>
+        <tuple>
+          <string>Products.ERP5Type.ERP5Type</string>
+          <string>ERP5TypeInformation</string>
+        </tuple>
+        <none/>
+      </tuple>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>__ac_local_roles__</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_actions</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_aliases</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_owner</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>_roles</string> </key>
+            <value>
+              <list/>
+            </value>
+        </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>allowed_content_types</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>base_category_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>content_icon</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>content_meta_type</string> </key>
+            <value> <string>ERP5 Ticket</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>A Meeting document defines the participants and the purpose of a meeting as well as any trade related information. It is also a way to track the events related to the organisation of a meeting or a conference.</string> </value>
+        </item>
+        <item>
+            <key> <string>factory</string> </key>
+            <value> <string>addTicket</string> </value>
+        </item>
+        <item>
+            <key> <string>filter_content_types</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple>
+                <string>ticket</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>hidden_content_type_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Meeting</string> </value>
+        </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string>Ticket_init</string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>property_sheet_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string></string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Note.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Note.xml
index bb26939945f652b174f0ed260305eef7592f8803..da52dec134d317b8ffe73c724f47d05c9e1959b7 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Note.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Note.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,16 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Mail Message</string> </value>
+            <value> <string>ERP5 Event</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>An Event object holds the information about\n
-an event.</string> </value>
+            <value> <string>A Note is an event which can be used to track project or tickets besides formal communication based on email, fax, etc.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addMailMessage</string> </value>
+            <value> <string>addEvent</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Phone%20Call.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Phone%20Call.xml
index 7f91805c41123a706e6d5a2d08a89fc397960b13..6fd6f665bc5214fdaa941a3b6b8f538ecbcc661d 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Phone%20Call.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Phone%20Call.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,15 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Mail Message</string> </value>
+            <value> <string>ERP5 Event</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>An Event represents an incoming message to be assigned and further processed by the CRM. Multiple event types are available: email, fax, phone call, etc.  It is the single point of entry for all customer requests.</string> </value>
+            <value> <string>A Phone Call represents an incoming or outgoing phone call. It is used to track customer relation or project processes.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addMailMessage</string> </value>
+            <value> <string>addEvent</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -100,6 +100,10 @@
             <key> <string>init_script</string> </key>
             <value> <string>Event_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity%20Module.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity%20Module.xml
index 79a30a481910d426e4395265966a558d089c0b29..a3735d93bac5cd8f6982c8bb7ef173510c537adf 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity%20Module.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity%20Module.xml
@@ -61,6 +61,10 @@
               <list/>
             </value>
         </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>1</int> </value>
+        </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
             <value>
@@ -83,7 +87,7 @@
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>Holds organisation objects</string> </value>
+            <value> <string>The Sale Oppotunity Modules holds sale opportunities.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
@@ -93,6 +97,12 @@
             <key> <string>filter_content_types</string> </key>
             <value> <int>1</int> </value>
         </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
         <item>
             <key> <string>hidden_content_type_list</string> </key>
             <value>
@@ -103,6 +113,14 @@
             <key> <string>id</string> </key>
             <value> <string>Sale Opportunity Module</string> </value>
         </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity.xml
index da327da7f74eda662b3eacb971961aa9b1576e57..891fa1626ae5a646b451b686d26e8d9f9af3ad1a 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Sale%20Opportunity.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -60,19 +60,19 @@
         </item>
         <item>
             <key> <string>content_icon</string> </key>
-            <value> <string>document_icon.gif</string> </value>
+            <value> <string></string> </value>
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Sale Opportunity</string> </value>
+            <value> <string>ERP5 Ticket</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>Document can contain text that can be formatted using \'Structured Text.Text can be automatically translated through the use of message catalogs.\'</string> </value>
+            <value> <string>A Sale Opportunity is designed to hold information about a prospect client. It also acts as a project node to tack all expenses and time spent on the sales process.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addSaleOpportunity</string> </value>
+            <value> <string>addTicket</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -100,6 +100,10 @@
             <key> <string>init_script</string> </key>
             <value> <string>Ticket_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request%20Module.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request%20Module.xml
index c03b730142d8741284d7a8dcdf716b69cf53fe5e..48aba5806ba1988bdfbd387b3493aa28a7635206 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request%20Module.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request%20Module.xml
@@ -61,6 +61,10 @@
               <list/>
             </value>
         </item>
+        <item>
+            <key> <string>acquire_local_roles</string> </key>
+            <value> <int>1</int> </value>
+        </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
             <value>
@@ -83,7 +87,7 @@
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>Holds organisation objects</string> </value>
+            <value> <string>The Support Request module contains Support Request tickets.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
@@ -93,6 +97,12 @@
             <key> <string>filter_content_types</string> </key>
             <value> <int>1</int> </value>
         </item>
+        <item>
+            <key> <string>group_list</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
         <item>
             <key> <string>hidden_content_type_list</string> </key>
             <value>
@@ -103,6 +113,14 @@
             <key> <string>id</string> </key>
             <value> <string>Support Request Module</string> </value>
         </item>
+        <item>
+            <key> <string>init_script</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>
diff --git a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request.xml b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request.xml
index 88fdd8b2d93d95b15d76faec9bdb6df36974c96f..733bee9a94f263c0455d7325799fec545c27f4d6 100644
--- a/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request.xml
+++ b/bt5/erp5_crm/PortalTypeTemplateItem/portal_types/Support%20Request.xml
@@ -44,7 +44,7 @@
         </item>
         <item>
             <key> <string>acquire_local_roles</string> </key>
-            <value> <int>1</int> </value>
+            <value> <int>0</int> </value>
         </item>
         <item>
             <key> <string>allowed_content_types</string> </key>
@@ -64,15 +64,15 @@
         </item>
         <item>
             <key> <string>content_meta_type</string> </key>
-            <value> <string>ERP5 Sale Opportunity</string> </value>
+            <value> <string>ERP5 Ticket</string> </value>
         </item>
         <item>
             <key> <string>description</string> </key>
-            <value> <string>Document can contain text that can be formatted using \'Structured Text.Text can be automatically translated through the use of message catalogs.\'</string> </value>
+            <value> <string>A Support Request document is used to track customer support requests. All emails, phone calls or documents related to the support process for a given request can be followed from it.</string> </value>
         </item>
         <item>
             <key> <string>factory</string> </key>
-            <value> <string>addSaleOpportunity</string> </value>
+            <value> <string>addTicket</string> </value>
         </item>
         <item>
             <key> <string>filter_content_types</string> </key>
@@ -100,6 +100,10 @@
             <key> <string>init_script</string> </key>
             <value> <string>Ticket_init</string> </value>
         </item>
+        <item>
+            <key> <string>permission</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>property_sheet_list</string> </key>
             <value>