# Manage SlapOS Network

This tutorial covers all aspects of managing a SlapOS network. It will show how tickets can be used to handle incident tickets or questions from system users and how to setup RSS feeds for incoming tickets.

# Table of Contents

- Handle Tickets in SlapOS System

# Handle Tickets in SlapOS System

SlapOS is using promises and tickets to manage network performance. Promises monitor the status of computers and instantiated services. Whenever a Promise fails (eg a computer is not responding for a certain amount of time) a new ticket is created. Thus managing a network means handling tickets and investigating why the ticket had been created.

Note that for adding messages and creating tickets by hand, it is required to be logged in as a regular SlapOS user. It is not possible to work with tickets as a superuser.

# Ticket Creation

Whenever a promise fails and a ticket is created, it is visible on the landing page map and table.

# Ticket List

Click Tickets on the side menu and open the ticket list. Then select a ticket.

# Ticket Information

The ticket will display information that could be gathered. It is possible to add messages to ticket to keep track of follow-up actions. To add a message, click Add in the subheader.

# Add Ticket Message

Add a message and once you are done, click Proceed

# Ticket with Message History

The ticket always displays the complete message history.

# Ticket with Message History Expanded

This way it is easy to follow-up and monitor the ongoing status of a ticket.

# Add Ticket Manually

To manually add a ticket, in the Tickets list, click Add.

# Define Ticket

Fill out the form and make sure to select a `Ticket-Type`. Click Proceed when you are finished.

# Saved Ticket

This will save the ticket.

# View Ticket on Computer

Tickets generated automatically or manually (Add Ticket) on a specific computer will be visible in the global list of tickets and on the computer.

# Get Ticket RSS Link

You can use the RSS link on the SlapOS Dashboard to get an RSS link.

# Copy Ticket RSS Link

Copy the Rss Link.

# Load Ticket RSS Link on Reader

Load the RSS link on your RSS reader.

# Load Ticket RSS Link on External Device

Load the RSS link on an external device/smartphone.

# Get Computer RSS Link

Selecting RSS Link on a computer will limit the RSS feed to a computer only.

# Get Instance RSS Link

Selecting RSS Link on an instance will limit the RSS feed to this instance only.

# Thank You

- Nexedi SA
- 147 Rue du Ballon
- 59110 La Madeleine
- France

- nexedi.com/contact