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Commit 6113a8a7 authored by Rafael Monnerat's avatar Rafael Monnerat
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slapos_crm: New report for Support Request Activity related to SlapOS

parent e10fbd87
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.py 0 → 100644
View file @ 6113a8a7
from Products.ERP5Form.Report import ReportSection
result=[]
result.append(ReportSection(
path=context.getPhysicalPath(),
level=2,
title=context.Base_translateString('Current State'),
form_id="SupportRequestModule_viewTicketCurrentStatus"))
result.append(ReportSection(
path=context.getPhysicalPath(),
level=2,
title=context.Base_translateString('Support Request Montly Activity'),
form_id="SupportRequestModule_viewTicketActivity"))
return result
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getTicketActivityReportList.py 0 → 100644
View file @ 6113a8a7
from DateTime import DateTime
from Products.ERP5Type.Document import newTempDocument
portal = context.getPortalObject()
# Hardcode the Date Range here
today = DateTime()
date_set = set(["%s/%02d" % ((today-x).year(), (today-x).month()) for x in range(0,370, 27)])
def getSupportRequestList(creation_date, resource_uid=None):
return portal.portal_catalog(
portal_type="Support Request",
default_resource_uid=resource_uid,
creation_date=creation_date)
def countSupportRequest(creation_date, resource_uid=None):
return len(getSupportRequestList(creation_date, resource_uid))
def countEvent(creation_date, resource_uid=None):
sr_uid_list = [sr.uid for sr in getSupportRequestList(creation_date, resource_uid)]
if not sr_uid_list:
return 0
return portal.portal_catalog.countResults(
default_follow_up_uid=[sr.uid for sr in getSupportRequestList(creation_date, resource_uid)],
creation_date=creation_date)[0][0]
monitor_resource_uid = context.service_module.slapos_crm_monitoring.getUid()
stats_list = []
creation_date_list = list(date_set)
creation_date_list.sort()
for creation_date in creation_date_list:
line = newTempDocument(context, '%s' % creation_date.replace("/", "_"), **{
"uid": "%s_%s" % (context.getUid(), len(stats_list)),
"title": creation_date,
"event_user_amount": countSupportRequest(creation_date, resource_uid='NOT %s' % monitor_resource_uid),
"user_amount": countEvent(creation_date, resource_uid='NOT %s' % monitor_resource_uid),
"monitor_amount": countSupportRequest(creation_date, resource_uid=monitor_resource_uid),
"event_monitor_amount": countEvent(creation_date, resource_uid=monitor_resource_uid)})
stats_list.append(line)
return stats_list
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getTicketActivityReportList.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>**kw</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_getTicketActivityReportList</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivity.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left (User Tickets)</string>
<string>right</string>
<string>right (Monitor)</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
</list>
</value>
</item>
<item>
<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
<list>
<string>listbox</string>
</list>
</value>
</item>
<item>
<key> <string>center</string> </key>
<value>
<list>
<string>your_comment</string>
</list>
</value>
</item>
<item>
<key> <string>hidden</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>right (Monitor)</string> </key>
<value>
<list/>
</value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivity</string> </value>
</item>
<item>
<key> <string>method</string> </key>
<value> <string>POST</string> </value>
</item>
<item>
<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>pt</string> </key>
<value> <string>form_view</string> </value>
</item>
<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
</item>
<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Support Request Monthly Activity Report</string> </value>
</item>
<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivity/listbox.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ListBox" module="Products.ERP5Form.ListBox"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>id</string> </key>
<value> <string>listbox</string> </value>
</item>
<item>
<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
</item>
<item>
<key> <string>required_not_found</string> </key>
<value> <string>Input is required but no input given.</string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>overrides</string> </key>
<value>
<dictionary>
<item>
<key> <string>all_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>anchor</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>count_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default_display_style</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_style_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>domain_root_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>domain_tree</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>global_attributes</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>global_search_column</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hide_rows_on_no_search_criterion</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>lines</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>list_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>list_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>meta_types</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>page_navigation_template</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>page_template</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>portal_types</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_root_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_tree</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>row_css_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>search</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>search_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>select</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>selection_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>sort</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>sort_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>stat_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>stat_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>style_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>untranslatable_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>url_columns</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>tales</string> </key>
<value>
<dictionary>
<item>
<key> <string>all_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>anchor</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>count_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default_display_style</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_style_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>domain_root_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>domain_tree</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>global_attributes</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>global_search_column</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hide_rows_on_no_search_criterion</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>lines</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>list_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>list_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>meta_types</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>page_navigation_template</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>page_template</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>portal_types</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_root_list</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_tree</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>row_css_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>search</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>search_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>select</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>selection_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>sort</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>sort_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>stat_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>stat_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>style_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>untranslatable_columns</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>url_columns</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>values</string> </key>
<value>
<dictionary>
<item>
<key> <string>all_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>anchor</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>columns</string> </key>
<value>
<list>
<tuple>
<string>title</string>
<string>Month</string>
</tuple>
<tuple>
<string>user_amount</string>
<string>User Tickets</string>
</tuple>
<tuple>
<string>monitor_amount</string>
<string>Monitor Tickets</string>
</tuple>
<tuple>
<string>event_monitor_amount</string>
<string>Monitor Events</string>
</tuple>
<tuple>
<string>event_user_amount</string>
<string>User Events</string>
</tuple>
</list>
</value>
</item>
<item>
<key> <string>count_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default_display_style</string> </key>
<value> <string>table</string> </value>
</item>
<item>
<key> <string>default_params</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_style_list</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>domain_root_list</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>domain_tree</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>editable_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
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<item>
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<list/>
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<value> <int>0</int> </value>
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<value> <int>0</int> </value>
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<value> <int>200</int> </value>
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<value> <string></string> </value>
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<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
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<list/>
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<value> <string>ListBox_viewSliderPageNavigationRenderer</string> </value>
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<key> <string>portal_types</string> </key>
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<list>
<tuple>
<string>Support Request</string>
<string>Support Request</string>
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<list/>
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<key> <string>search</string> </key>
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<key> <string>search_columns</string> </key>
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<list/>
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<key> <string>select</string> </key>
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<key> <string>selection_name</string> </key>
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<key> <string>sort</string> </key>
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<list/>
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<key> <string>sort_columns</string> </key>
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<list/>
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<item>
<key> <string>stat_columns</string> </key>
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<list/>
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<item>
<key> <string>stat_method</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>style_columns</string> </key>
<value>
<list/>
</value>
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<item>
<key> <string>title</string> </key>
<value> <string>Monthly Created Tickets and Events</string> </value>
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<item>
<key> <string>untranslatable_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>url_columns</string> </key>
<value>
<list/>
</value>
</item>
</dictionary>
</value>
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</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="Method" module="Products.Formulator.MethodField"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>method_name</string> </key>
<value> <string>SupportRequestModule_getTicketActivityReportList</string> </value>
</item>
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</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivity/your_comment.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StringField" module="Products.Formulator.StandardFields"/>
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<pickle>
<dictionary>
<item>
<key> <string>id</string> </key>
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<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
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<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<key> <string>input_type</string> </key>
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<key> <string>required</string> </key>
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<value> <string></string> </value>
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<item>
<key> <string>unicode</string> </key>
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<item>
<key> <string>whitespace_preserve</string> </key>
<value> <string></string> </value>
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</dictionary>
</value>
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<key> <string>tales</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
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</item>
<item>
<key> <string>default</string> </key>
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<item>
<key> <string>description</string> </key>
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<item>
<key> <string>display_maxwidth</string> </key>
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<item>
<key> <string>display_width</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
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<item>
<key> <string>enabled</string> </key>
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<item>
<key> <string>external_validator</string> </key>
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<key> <string>extra</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
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<key> <string>input_type</string> </key>
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<item>
<key> <string>max_length</string> </key>
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<item>
<key> <string>required</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>truncate</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <string></string> </value>
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<item>
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<value> <string></string> </value>
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</dictionary>
</value>
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<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default</string> </key>
<value> <string>The table above represents the Support Requests and Messages (Events) created by the Users and by the Monitoring Alarms. Those Monitor Alarms generate one ticket for every instance or computer which are reporting failure. All those tickets are handled by the Support Team attention.</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>display_maxwidth</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_width</string> </key>
<value> <int>20</int> </value>
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<item>
<key> <string>editable</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
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<value> <int>0</int> </value>
</item>
<item>
<key> <string>input_type</string> </key>
<value> <string>text</string> </value>
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<item>
<key> <string>max_length</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>required</string> </key>
<value> <int>0</int> </value>
</item>
<item>
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<value> <string>Comment</string> </value>
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<item>
<key> <string>truncate</string> </key>
<value> <int>0</int> </value>
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<item>
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<item>
<key> <string>whitespace_preserve</string> </key>
<value> <int>0</int> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
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<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>description</string> </key>
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<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
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<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left (User Tickets)</string>
<string>right</string>
<string>right (Monitor)</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
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</value>
</item>
<item>
<key> <string>groups</string> </key>
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<dictionary>
<item>
<key> <string>bottom</string> </key>
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<list/>
</value>
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<value>
<list>
<string>your_reportbox</string>
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<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list>
<string>your_at_date</string>
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</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list/>
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<item>
<key> <string>right (Monitor)</string> </key>
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</dictionary>
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<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
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<item>
<key> <string>method</string> </key>
<value> <string>POST</string> </value>
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<key> <string>name</string> </key>
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<value> <string>report_view</string> </value>
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<value> <int>4</int> </value>
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<key> <string>title</string> </key>
<value> <string>SlapOS Ticket Activity Report</string> </value>
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<value> <int>0</int> </value>
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<value> <string></string> </value>
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</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport/your_reportbox.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ReportBox" module="Products.ERP5Form.ReportBox"/>
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<pickle>
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<key> <string>message_values</string> </key>
<value>
<dictionary>
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<key> <string>external_validator_failed</string> </key>
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</value>
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<item>
<key> <string>overrides</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>default</string> </key>
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<key> <string>editable</string> </key>
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<item>
<key> <string>enabled</string> </key>
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<key> <string>external_validator</string> </key>
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<value> <string></string> </value>
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<key> <string>report_method</string> </key>
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<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>tales</string> </key>
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<dictionary>
<item>
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<key> <string>css_class</string> </key>
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<item>
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<item>
<key> <string>external_validator</string> </key>
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<item>
<key> <string>report_method</string> </key>
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<item>
<key> <string>title</string> </key>
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<item>
<key> <string>values</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
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<item>
<key> <string>css_class</string> </key>
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<item>
<key> <string>description</string> </key>
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<key> <string>editable</string> </key>
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<key> <string>enabled</string> </key>
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<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
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<item>
<key> <string>report_method</string> </key>
<value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
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<item>
<key> <string>title</string> </key>
<value> <string>your_reportbox</string> </value>
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</dictionary>
</value>
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</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReportDialog.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
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<pickle>
<dictionary>
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<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
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<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
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</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
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<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
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<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
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<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left</string>
<string>right</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
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<item>
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<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
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<key> <string>center</string> </key>
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<list/>
</value>
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<key> <string>left</string> </key>
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<string>your_format</string>
<string>your_portal_skin</string>
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<key> <string>right</string> </key>
<value>
<list/>
</value>
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</value>
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<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
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<key> <string>method</string> </key>
<value> <string>POST</string> </value>
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<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
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<item>
<key> <string>pt</string> </key>
<value> <string>form_dialog</string> </value>
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<value> <int>4</int> </value>
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<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Ticket Activity</string> </value>
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<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
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<key> <string>update_action</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
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</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReportDialog/your_format.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ListField" module="Products.Formulator.StandardFields"/>
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<dictionary>
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<value> <string>your_format</string> </value>
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<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
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<key> <string>required_not_found</string> </key>
<value> <string>Input is required but no input given.</string> </value>
</item>
<item>
<key> <string>unknown_selection</string> </key>
<value> <string>You selected an item that was not in the list.</string> </value>
</item>
</dictionary>
</value>
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<item>
<key> <string>overrides</string> </key>
<value>
<dictionary>
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<key> <string>alternate_name</string> </key>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>default</string> </key>
<value> <string></string> </value>
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<key> <string>description</string> </key>
<value> <string></string> </value>
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<key> <string>editable</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra_item</string> </key>
<value> <string></string> </value>
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<key> <string>first_item</string> </key>
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<value> <string></string> </value>
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<key> <string>items</string> </key>
<value> <string></string> </value>
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<key> <string>required</string> </key>
<value> <string></string> </value>
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<key> <string>size</string> </key>
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<value> <string></string> </value>
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<key> <string>unicode</string> </key>
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<key> <string>whitespace_preserve</string> </key>
<value> <string></string> </value>
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</item>
<item>
<key> <string>tales</string> </key>
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<item>
<key> <string>alternate_name</string> </key>
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<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>default</string> </key>
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<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
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<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
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</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
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<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra_item</string> </key>
<value> <string></string> </value>
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<key> <string>items</string> </key>
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<persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
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<value> <string></string> </value>
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<key> <string>unicode</string> </key>
<value> <string></string> </value>
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<key> <string>values</string> </key>
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<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<key> <string>default</string> </key>
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<value> <int>1</int> </value>
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<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
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<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra_item</string> </key>
<value> <string></string> </value>
</item>
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<key> <string>first_item</string> </key>
<value> <int>0</int> </value>
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<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>items</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>required</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>size</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Format</string> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>whitespace_preserve</string> </key>
<value> <int>0</int> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
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</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<tuple>
<global name="TALESMethod" module="Products.Formulator.TALESField"/>
<tuple/>
</tuple>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_text</string> </key>
<value> <string>python: preferences.getPreference(\'preferred_report_format\', \'\')</string> </value>
</item>
</dictionary>
</pickle>
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<record id="3" aka="AAAAAAAAAAM=">
<pickle>
<tuple>
<global name="TALESMethod" module="Products.Formulator.TALESField"/>
<tuple/>
</tuple>
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<pickle>
<dictionary>
<item>
<key> <string>_text</string> </key>
<value> <string>python: request.get(\'your_portal_skin\', request.get(\'field_your_portal_skin\', preferences.getPreference(\'preferred_report_style\', \'Print\'))) in (\'ODS\', \'ODT\')</string> </value>
</item>
</dictionary>
</pickle>
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<record id="4" aka="AAAAAAAAAAQ=">
<pickle>
<tuple>
<global name="TALESMethod" module="Products.Formulator.TALESField"/>
<tuple/>
</tuple>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_text</string> </key>
<value> <string>preferences/Preference_getReportFormatItemList</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReportDialog/your_portal_skin.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StringField" module="Products.Formulator.StandardFields"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>id</string> </key>
<value> <string>your_portal_skin</string> </value>
</item>
<item>
<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
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<key> <string>required_not_found</string> </key>
<value> <string>Input is required but no input given.</string> </value>
</item>
<item>
<key> <string>too_long</string> </key>
<value> <string>Too much input was given.</string> </value>
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</dictionary>
</value>
</item>
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<key> <string>overrides</string> </key>
<value>
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<key> <string>alternate_name</string> </key>
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<item>
<key> <string>css_class</string> </key>
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<key> <string>default</string> </key>
<value> <string></string> </value>
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<key> <string>display_maxwidth</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_width</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
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<key> <string>enabled</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
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<item>
<key> <string>max_length</string> </key>
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<key> <string>required</string> </key>
<value> <string></string> </value>
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<key> <string>unicode</string> </key>
<value> <string></string> </value>
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<key> <string>tales</string> </key>
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<key> <string>css_class</string> </key>
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<item>
<key> <string>external_validator</string> </key>
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</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>hidden</string> </key>
<value> <int>1</int> </value>
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<item>
<key> <string>max_length</string> </key>
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<item>
<key> <string>required</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>title</string> </key>
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<item>
<key> <string>truncate</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>whitespace_preserve</string> </key>
<value> <int>0</int> </value>
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</dictionary>
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<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<tuple>
<global name="TALESMethod" module="Products.Formulator.TALESField"/>
<tuple/>
</tuple>
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<value> <string>python: preferences.getPreference(\'preferred_report_style\', \'View\')</string> </value>
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<value> <string>python: request.get(\'your_portal_skin\', None) is None and context.Base_translateString("%s Style" % preferences.getPreference(\'preferred_report_style\', \'Print\')) or \'\'</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
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</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left (User Tickets)</string>
<string>right</string>
<string>right (Monitor)</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
</list>
</value>
</item>
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<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
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</value>
</item>
<item>
<key> <string>center</string> </key>
<value>
<list/>
</value>
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<key> <string>hidden</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list>
<string>your_open_ticket_total</string>
<string>your_suspended_ticket_total</string>
<string>your_closed_ticket_total</string>
</list>
</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list>
<string>your_open_monitor_ticket_total</string>
<string>your_suspended_monitor_ticket_total</string>
<string>your_closed_monitor_ticket_total</string>
</list>
</value>
</item>
<item>
<key> <string>right (Monitor)</string> </key>
<value>
<list/>
</value>
</item>
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</value>
</item>
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<value> <string>POST</string> </value>
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<item>
<key> <string>name</string> </key>
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</item>
<item>
<key> <string>pt</string> </key>
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</item>
<item>
<key> <string>row_length</string> </key>
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<item>
<key> <string>stored_encoding</string> </key>
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</item>
<item>
<key> <string>title</string> </key>
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<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
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</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_closed_monitor_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StringField" module="Products.Formulator.StandardFields"/>
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<pickle>
<dictionary>
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<value> <string>your_closed_monitor_ticket_total</string> </value>
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<item>
<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_closed_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_open_monitor_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
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<value> <string>python: here.portal_catalog.countResults(portal_type="Support Request", simulation_state="validated", default_resource_uid=here.service_module.slapos_crm_monitoring.getUid())[0][0]</string> </value>
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_open_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_suspended_monitor_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
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<global name="StringField" module="Products.Formulator.StandardFields"/>
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master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus/your_suspended_ticket_total.xml 0 → 100644
View file @ 6113a8a7
<?xml version="1.0"?>
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<key> <string>editable</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>input_type</string> </key>
<value> <string>text</string> </value>
</item>
<item>
<key> <string>max_length</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>required</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Suspended Tickets waiting User Response</string> </value>
</item>
<item>
<key> <string>truncate</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>whitespace_preserve</string> </key>
<value> <int>0</int> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="TALESMethod" module="Products.Formulator.TALESField"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_text</string> </key>
<value> <string>python: here.portal_catalog.countResults(portal_type="Support Request", simulation_state="suspended", default_resource_uid="NOT %s" % here.service_module.slapos_crm_monitoring.getUid())[0][0]</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/template_action_path_list
View file @ 6113a8a7
......@@ -8,4 +8,5 @@ Regularisation Request | document_list
Regularisation Request | new_event
Regularisation Request | view
Support Request Module | rss_view
Support Request Module | slapos_support_request_activity_report
Support Request | view_monitoring
\ No newline at end of file
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