Add service_desk_reply_to to issues list and header

app/assets/javascripts/issues_list/components/issuable.vue

@@ -35,6 +35,7 @@ export default {
   i18n: {
     openedAgo: __('opened %{timeAgoString} by %{user}'),
     openedAgoJira: __('opened %{timeAgoString} by %{user} in Jira'),
+    openedAgoServiceDesk: __('opened %{timeAgoString} by %{email} via %{user}'),
   },
   inject: ['scopedLabelsAvailable'],
   components: {
@@ -206,6 +207,11 @@ export default {
     healthStatus() {
       return convertToCamelCase(this.issuable.health_status);
     },
+    openedMessage() {
+      if (this.isJiraIssue) return this.$options.i18n.openedAgoJira;
+      if (this.issuable.service_desk_reply_to) return this.$options.i18n.openedAgoServiceDesk;
+      return this.$options.i18n.openedAgo;
+    },
   },
   mounted() {
     // TODO: Refactor user popover to use its own component instead of
@@ -311,9 +317,7 @@ export default {
 
           <span data-testid="openedByMessage" class="gl-display-none d-sm-inline-block gl-mr-4">
             &middot;
-            <gl-sprintf
-              :message="isJiraIssue ? $options.i18n.openedAgoJira : $options.i18n.openedAgo"
-            >
+            <gl-sprintf :message="openedMessage">
               <template #timeAgoString>
                 <span>{{ issuableCreatedAt }}</span>
               </template>
@@ -326,6 +330,9 @@ export default {
                   >{{ issuableAuthor.name }}</gl-link
                 >
               </template>
+              <template #email>
+                <span>{{ issuable.service_desk_reply_to }}</span>
+              </template>
             </gl-sprintf>
           </span>
 

app/helpers/issuables_helper.rb

@@ -189,6 +189,10 @@ module IssuablesHelper
     output = []
     output << "Opened #{time_ago_with_tooltip(issuable.created_at)} by ".html_safe
 
+    if issuable.is_a?(Issue) && issuable.service_desk_reply_to
+      output << "#{html_escape(issuable.service_desk_reply_to)} via "
+    end
+
     output << content_tag(:strong) do
       author_output = link_to_member(project, issuable.author, size: 24, mobile_classes: "d-none d-sm-inline")
       author_output << link_to_member(project, issuable.author, size: 24, by_username: true, avatar: false, mobile_classes: "d-inline d-sm-none")

app/views/projects/issues/_issue.html.haml

@@ -22,8 +22,10 @@
           #{issuable_reference(issue)}
         %span.issuable-authored.d-none.d-sm-inline-block
           ·
-          opened #{time_ago_with_tooltip(issue.created_at, placement: 'bottom')}
-          by #{link_to_member(@project, issue.author, avatar: false)}
+          opened #{time_ago_with_tooltip(issue.created_at, placement: 'bottom')} by
+          - if issue.service_desk_reply_to
+            #{issue.service_desk_reply_to} via
+          #{link_to_member(@project, issue.author, avatar: false)}
           = render_if_exists 'shared/issuable/gitlab_team_member_badge', {author: issue.author}
         - if issue.milestone
           %span.issuable-milestone.d-none.d-sm-inline-block

changelogs/unreleased/226991-annotate-external-issue-authorship.yml

+---
+title: Add `service_desk_reply_to` to issues list and header
+merge_request: 48089
+author: Lee Tickett
+type: added

doc/api/issues.md

@@ -678,6 +678,7 @@ Example response:
   },
   "subscribed": true,
   "moved_to_id": null,
+  "service_desk_reply_to": "service.desk@gitlab.com",
   "epic_iid": null,
   "epic": null
 }

lib/api/entities/issue.rb

@@ -43,6 +43,7 @@ module API
       end
 
       expose :moved_to_id
+      expose :service_desk_reply_to
     end
   end
 end

locale/gitlab.pot

@@ -32862,6 +32862,9 @@ msgstr ""
 msgid "open issue"
 msgstr ""
 
+msgid "opened %{timeAgoString} by %{email} via %{user}"
+msgstr ""
+
 msgid "opened %{timeAgoString} by %{user}"
 msgstr ""
 

spec/features/issues/service_desk_spec.rb

@@ -4,7 +4,9 @@ require 'spec_helper'
 
 RSpec.describe 'Service Desk Issue Tracker', :js do
   let(:project) { create(:project, :private, service_desk_enabled: true) }
-  let(:user) { create(:user) }
+
+  let_it_be(:user) { create(:user) }
+  let_it_be(:support_bot) { User.support_bot }
 
   before do
     # The following two conditions equate to Gitlab::ServiceDesk.supported == true
@@ -27,6 +29,16 @@ RSpec.describe 'Service Desk Issue Tracker', :js do
     end
   end
 
+  context 'issue page' do
+    let(:service_desk_issue) { create(:issue, project: project, author: support_bot, service_desk_reply_to: 'service.desk@example.com') }
+
+    it 'shows service_desk_reply_to in issue header' do
+      visit project_issue_path(project, service_desk_issue)
+
+      expect(page).to have_text('by service.desk@example.com via GitLab Support Bot')
+    end
+  end
+
   describe 'issues list' do
     context 'when service desk is supported' do
       context 'when there are no issues' do
@@ -66,10 +78,10 @@ RSpec.describe 'Service Desk Issue Tracker', :js do
       end
 
       context 'when there are issues' do
-        let(:support_bot) { User.support_bot }
-        let(:other_user) { create(:user) }
-        let!(:service_desk_issue) { create(:issue, project: project, author: support_bot) }
-        let!(:other_user_issue) { create(:issue, project: project, author: other_user) }
+        let_it_be(:project) { create(:project, :private, service_desk_enabled: true) }
+        let_it_be(:other_user) { create(:user) }
+        let_it_be(:service_desk_issue) { create(:issue, project: project, author: support_bot, service_desk_reply_to: 'service.desk@example.com') }
+        let_it_be(:other_user_issue) { create(:issue, project: project, author: other_user) }
 
         describe 'service desk info content' do
           before do
@@ -94,6 +106,10 @@ RSpec.describe 'Service Desk Issue Tracker', :js do
           it 'only displays issues created by support bot' do
             expect(page).to have_selector('.issues-list .issue', count: 1)
           end
+
+          it 'shows service_desk_reply_to in issues list' do
+            expect(page).to have_text('by service.desk@example.com via GitLab Support Bot')
+          end
         end
 
         describe 'search box' do