Merge branch '227202-create-gitlab-issue-from-pagerduty-incident' into 'master'

Create GitLab issues from PagerDuty webhook payload (Part 1)

See merge request gitlab-org/gitlab!36489

app/services/concerns/incident_management/settings.rb

 # frozen_string_literal: true
 module IncidentManagement
   module Settings
+    include Gitlab::Utils::StrongMemoize
+
     def incident_management_setting
       strong_memoize(:incident_management_setting) do
         project.incident_management_setting ||

app/services/incident_management/pager_duty/create_incident_issue_service.rb

+# frozen_string_literal: true
+
+module IncidentManagement
+  module PagerDuty
+    class CreateIncidentIssueService < BaseService
+      include IncidentManagement::Settings
+
+      def initialize(project, incident_payload)
+        super(project, User.alert_bot, incident_payload)
+      end
+
+      def execute
+        return forbidden unless webhook_available?
+
+        issue = create_issue
+        return error(issue.errors.full_messages.to_sentence, issue) unless issue.valid?
+
+        success(issue)
+      end
+
+      private
+
+      alias_method :incident_payload, :params
+
+      def create_issue
+        label_result = find_or_create_incident_label
+
+        # Create an unlabelled issue if we couldn't create the label
+        # due to a race condition.
+        # See https://gitlab.com/gitlab-org/gitlab-foss/issues/65042
+        extra_params = label_result.success? ? { label_ids: [label_result.payload[:label].id] } : {}
+
+        Issues::CreateService.new(
+          project,
+          current_user,
+          title: issue_title,
+          description: issue_description,
+          **extra_params
+        ).execute
+      end
+
+      def webhook_available?
+        Feature.enabled?(:pagerduty_webhook, project) &&
+          incident_management_setting.pagerduty_active?
+      end
+
+      def forbidden
+        ServiceResponse.error(message: 'Forbidden', http_status: :forbidden)
+      end
+
+      def find_or_create_incident_label
+        ::IncidentManagement::CreateIncidentLabelService.new(project, current_user).execute
+      end
+
+      def issue_title
+        incident_payload['title']
+      end
+
+      def issue_description
+        Gitlab::IncidentManagement::PagerDuty::IncidentIssueDescription.new(incident_payload).to_s
+      end
+
+      def success(issue)
+        ServiceResponse.success(payload: { issue: issue })
+      end
+
+      def error(message, issue = nil)
+        ServiceResponse.error(payload: { issue: issue }, message: message)
+      end
+    end
+  end
+end

app/workers/all_queues.yml

@@ -691,6 +691,14 @@
   :weight: 2
   :idempotent: true
   :tags: []
+- :name: incident_management:incident_management_pager_duty_process_incident
+  :feature_category: :incident_management
+  :has_external_dependencies:
+  :urgency: :low
+  :resource_boundary: :unknown
+  :weight: 2
+  :idempotent:
+  :tags: []
 - :name: incident_management:incident_management_process_alert
   :feature_category: :incident_management
   :has_external_dependencies: 
@@ -869,7 +877,7 @@
   :tags: []
 - :name: pipeline_background:ci_pipeline_success_unlock_artifacts
   :feature_category: :continuous_integration
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -877,7 +885,7 @@
   :tags: []
 - :name: pipeline_background:ci_ref_delete_unlock_artifacts
   :feature_category: :continuous_integration
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -1670,11 +1678,11 @@
   :tags: []
 - :name: service_desk_email_receiver
   :feature_category: :issue_tracking
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: system_hook_push
   :feature_category: :source_code_management

app/workers/incident_management/pager_duty/process_incident_worker.rb

+# frozen_string_literal: true
+
+module IncidentManagement
+  module PagerDuty
+    class ProcessIncidentWorker # rubocop:disable Scalability/IdempotentWorker
+      include ApplicationWorker
+
+      queue_namespace :incident_management
+      feature_category :incident_management
+
+      def perform(project_id, incident_payload)
+        return unless project_id
+
+        project = find_project(project_id)
+        return unless project
+
+        result = create_issue(project, incident_payload)
+
+        log_error(result) if result.error?
+      end
+
+      private
+
+      def find_project(project_id)
+        Project.find_by_id(project_id)
+      end
+
+      def create_issue(project, incident_payload)
+        ::IncidentManagement::PagerDuty::CreateIncidentIssueService
+          .new(project, incident_payload)
+          .execute
+      end
+
+      def log_error(result)
+        Gitlab::AppLogger.warn(
+          message: 'Cannot create issue for PagerDuty incident',
+          issue_errors: result.message
+        )
+      end
+    end
+  end
+end

ee/app/workers/all_queues.yml

@@ -5,31 +5,31 @@
 ---
 - :name: cronjob:adjourned_group_deletion
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:adjourned_projects_deletion_cron
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:clear_shared_runners_minutes
   :feature_category: :continuous_integration
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:elastic_cluster_reindexing_cron
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
@@ -37,7 +37,7 @@
   :tags: []
 - :name: cronjob:elastic_index_bulk_cron
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
@@ -45,7 +45,7 @@
   :tags: []
 - :name: cronjob:elastic_index_initial_bulk_cron
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
@@ -53,39 +53,39 @@
   :tags: []
 - :name: cronjob:geo_container_repository_sync_dispatch
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_file_download_dispatch
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_metrics_update
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_prune_event_log
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_registry_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -93,63 +93,63 @@
   :tags: []
 - :name: cronjob:geo_repository_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_repository_verification_primary_batch
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_repository_verification_secondary_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_repository_verification_secondary_shard
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_scheduler_per_shard_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_scheduler_primary_per_shard_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_scheduler_secondary_per_shard_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:geo_secondary_registry_consistency
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -157,27 +157,27 @@
   :tags: []
 - :name: cronjob:geo_sidekiq_cron_config
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:historical_data
   :feature_category: :license_compliance
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:import_software_licenses
   :feature_category: :license_compliance
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:ingress_modsecurity_counter_metrics
   :feature_category: :web_firewall
@@ -185,7 +185,7 @@
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:iterations_update_status
   :feature_category: :issue_tracking
@@ -201,7 +201,7 @@
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:ldap_sync
   :feature_category: :authentication_and_authorization
@@ -209,51 +209,51 @@
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:network_policy_metrics
   :feature_category: :container_network_security
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:pseudonymizer
   :feature_category: :integrations
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:sync_seat_link
   :feature_category: :billing
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:update_all_mirrors
   :feature_category: :source_code_management
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: cronjob:update_max_seats_used_for_gitlab_com_subscriptions
   :feature_category: :license_compliance
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :cpu
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: dependency_proxy:purge_dependency_proxy_cache
   :feature_category: :dependency_proxy
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -261,31 +261,31 @@
   :tags: []
 - :name: epics:epics_update_epics_dates
   :feature_category: :epics
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_batch_project_registry
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_batch_project_registry_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_blob_verification_primary
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -293,207 +293,207 @@
   :tags: []
 - :name: geo:geo_container_repository_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_design_repository_shard_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_design_repository_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_event
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_file_download
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_file_registry_removal
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_file_removal
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_hashed_storage_attachments_migration
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_hashed_storage_migration
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_project_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_rename_repository
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repositories_clean_up
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_cleanup
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_destroy
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_shard_sync
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_verification_primary_shard
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_verification_primary_single
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_repository_verification_secondary_single
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_scheduler_primary_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_scheduler_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_scheduler_secondary_scheduler
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: geo:geo_secondary_repository_backfill
   :feature_category: :geo_replication
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: jira_connect:jira_connect_sync_branch
   :feature_category: :integrations
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: jira_connect:jira_connect_sync_merge_request
   :feature_category: :integrations
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: package_repositories:packages_nuget_extraction
   :feature_category: :package_registry
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: personal_access_tokens:personal_access_tokens_groups_policy
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -501,63 +501,63 @@
   :tags: []
 - :name: personal_access_tokens:personal_access_tokens_instance_policy
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: pipeline_default:ci_trigger_downstream_subscriptions
   :feature_category: :continuous_integration
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :cpu
   :weight: 3
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: security_scans:store_security_reports
   :feature_category: :static_application_security_testing
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: security_scans:store_security_scans
   :feature_category: :static_application_security_testing
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: security_scans:sync_security_reports_to_report_approval_rules
   :feature_category: :static_application_security_testing
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :high
   :resource_boundary: :cpu
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: adjourned_project_deletion
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: admin_emails
   :feature_category: :issue_tracking
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: analytics_code_review_metrics
   :feature_category: :code_analytics
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -565,7 +565,7 @@
   :tags: []
 - :name: ci_batch_reset_minutes
   :feature_category: :continuous_integration
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -577,11 +577,11 @@
   :urgency: :low
   :resource_boundary: :cpu
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: elastic_commit_indexer
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
@@ -589,7 +589,7 @@
   :tags: []
 - :name: elastic_delete_project
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
@@ -597,23 +597,23 @@
   :tags: []
 - :name: elastic_full_index
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: elastic_indexer
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :throttled
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: elastic_indexing_control
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -621,19 +621,19 @@
   :tags: []
 - :name: elastic_namespace_indexer
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: elastic_namespace_rollout
   :feature_category: :global_search
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: ldap_group_sync
   :feature_category: :authentication_and_authorization
@@ -641,51 +641,51 @@
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: new_epic
   :feature_category: :epics
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :cpu
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: project_import_schedule
   :feature_category: :importers
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: refresh_license_compliance_checks
   :feature_category: :license_compliance
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 2
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: repository_push_audit_event
   :feature_category: :authentication_and_authorization
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: repository_update_mirror
   :feature_category: :source_code_management
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
-  :idempotent: 
+  :idempotent:
   :tags: []
 - :name: requirements_management_process_requirements_reports
   :feature_category: :requirements_management
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1
@@ -709,7 +709,7 @@
   :tags: []
 - :name: vulnerability_exports_export
   :feature_category: :vulnerability_management
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :cpu
   :weight: 1
@@ -717,7 +717,7 @@
   :tags: []
 - :name: vulnerability_exports_export_deletion
   :feature_category: :vulnerability_management
-  :has_external_dependencies: 
+  :has_external_dependencies:
   :urgency: :low
   :resource_boundary: :unknown
   :weight: 1

lib/gitlab/incident_management/pager_duty/incident_issue_description.rb

+# frozen_string_literal: true
+
+module Gitlab
+  module IncidentManagement
+    module PagerDuty
+      class IncidentIssueDescription
+        def initialize(incident_payload)
+          @incident_payload = incident_payload
+        end
+
+        def to_s
+          markdown_line_break = "  \n"
+
+          [
+            "**Incident:** #{markdown_incident}",
+            "**Incident number:** #{incident_payload['incident_number']}",
+            "**Urgency:** #{incident_payload['urgency']}",
+            "**Status:** #{incident_payload['status']}",
+            "**Incident key:** #{incident_payload['incident_key']}",
+            "**Created at:** #{markdown_incident_created_at}",
+            "**Assignees:** #{markdown_assignees.join(', ')}",
+            "**Impacted services:** #{markdown_impacted_services.join(', ')}"
+          ].join(markdown_line_break)
+        end
+
+        private
+
+        attr_reader :incident_payload
+
+        def markdown_incident
+          markdown_link(incident_payload['title'], incident_payload['url'])
+        end
+
+        def incident_created_at
+          Time.parse(incident_payload['created_at'])
+        rescue
+          Time.current.utc # PagerDuty provides time in UTC
+        end
+
+        def markdown_incident_created_at
+          incident_created_at.strftime('%d %B %Y, %-l:%M%p (%Z)')
+        end
+
+        def markdown_assignees
+          Array(incident_payload['assignees']).map do |assignee|
+            markdown_link(assignee['summary'], assignee['url'])
+          end
+        end
+
+        def markdown_impacted_services
+          Array(incident_payload['impacted_services']).map do |is|
+            markdown_link(is['summary'], is['url'])
+          end
+        end
+
+        def markdown_link(label, url)
+          return label if url.blank?
+
+          "[#{label}](#{url})"
+        end
+      end
+    end
+  end
+end

lib/gitlab/usage_data.rb

@@ -124,7 +124,7 @@ module Gitlab
             issues_created_manually_from_alerts: issues_created_manually_from_alerts,
             incident_issues: alert_bot_incident_count,
             alert_bot_incident_issues: alert_bot_incident_count,
-            incident_labeled_issues: count(::Issue.with_label_attributes(IncidentManagement::CreateIncidentLabelService::LABEL_PROPERTIES)),
+            incident_labeled_issues: count(::Issue.with_label_attributes(::IncidentManagement::CreateIncidentLabelService::LABEL_PROPERTIES)),
             keys: count(Key),
             label_lists: count(List.label),
             lfs_objects: count(LfsObject),

lib/pager_duty/webhook_payload_parser.rb

+# frozen_string_literal: true
+
+module PagerDuty
+  class WebhookPayloadParser
+    def initialize(payload)
+      @payload = payload
+    end
+
+    def self.call(payload)
+      new(payload).call
+    end
+
+    def call
+      Array(payload['messages']).map { |msg| parse_message(msg) }
+    end
+
+    private
+
+    attr_reader :payload
+
+    def parse_message(message)
+      {
+        'event' => message['event'],
+        'incident' => parse_incident(message['incident'])
+      }
+    end
+
+    def parse_incident(incident)
+      return {} if incident.blank?
+
+      {
+        'url' => incident['html_url'],
+        'incident_number' => incident['incident_number'],
+        'title' => incident['title'],
+        'status' => incident['status'],
+        'created_at' => incident['created_at'],
+        'urgency' => incident['urgency'],
+        'incident_key' => incident['incident_key'],
+        'assignees' => reject_empty(parse_assignees(incident)),
+        'impacted_services' => reject_empty(parse_impacted_services(incident))
+      }
+    end
+
+    def parse_assignees(incident)
+      Array(incident['assignments']).map do |a|
+        {
+          'summary' => a.dig('assignee', 'summary'),
+          'url' => a.dig('assignee', 'html_url')
+        }
+      end
+    end
+
+    def parse_impacted_services(incident)
+      Array(incident['impacted_services']).map do |is|
+        {
+          'summary' => is['summary'],
+          'url' => is['html_url']
+        }
+      end
+    end
+
+    def reject_empty(entities)
+      Array(entities).reject { |e| e['summary'].blank? && e['url'].blank? }
+    end
+  end
+end

spec/fixtures/pager_duty/webhook_incident_trigger.json

+{
+  "messages": [
+    {
+      "event": "incident.trigger",
+      "log_entries": [
+        {
+          "id": "R2XGXEI3W0FHMSDXHDIBQGBQ5E",
+          "type": "trigger_log_entry",
+          "summary": "Triggered through the website",
+          "self": "https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
+          "html_url": "https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
+          "created_at": "2017-09-26T15:14:36Z",
+          "agent": {
+            "id": "P553OPV",
+            "type": "user_reference",
+            "summary": "Laura Haley",
+            "self": "https://api.pagerduty.com/users/P553OPV",
+            "html_url": "https://webdemo.pagerduty.com/users/P553OPV"
+          },
+          "channel": {
+            "type": "web_trigger",
+            "summary": "My new incident",
+            "subject": "My new incident",
+            "details": "Oh my gosh",
+            "details_omitted": false
+          },
+          "service": {
+            "id": "PN49J75",
+            "type": "service_reference",
+            "summary": "Production XDB Cluster",
+            "self": "https://api.pagerduty.com/services/PN49J75",
+            "html_url": "https://webdemo.pagerduty.com/services/PN49J75"
+          },
+          "incident": {
+            "id": "PRORDTY",
+            "type": "incident_reference",
+            "summary": "[#33] My new incident",
+            "self": "https://api.pagerduty.com/incidents/PRORDTY",
+            "html_url": "https://webdemo.pagerduty.com/incidents/PRORDTY"
+          },
+          "teams": [
+            {
+              "id": "P4SI59S",
+              "type": "team_reference",
+              "summary": "Engineering",
+              "self": "https://api.pagerduty.com/teams/P4SI59S",
+              "html_url": "https://webdemo.pagerduty.com/teams/P4SI59S"
+            }
+          ],
+          "contexts": [],
+          "event_details": {
+            "description": "My new incident"
+          }
+        }
+      ],
+      "webhook": {
+        "endpoint_url": "https://requestb.in/18ao6fs1",
+        "name": "V2 wabhook",
+        "description": null,
+        "webhook_object": {
+          "id": "PN49J75",
+          "type": "service_reference",
+          "summary": "Production XDB Cluster",
+          "self": "https://api.pagerduty.com/services/PN49J75",
+          "html_url": "https://webdemo.pagerduty.com/services/PN49J75"
+        },
+        "config": {},
+        "outbound_integration": {
+          "id": "PJFWPEP",
+          "type": "outbound_integration_reference",
+          "summary": "Generic V2 Webhook",
+          "self": "https://api.pagerduty.com/outbound_integrations/PJFWPEP",
+          "html_url": null
+        },
+        "accounts_addon": null,
+        "id": "PKT9NNX",
+        "type": "webhook",
+        "summary": "V2 wabhook",
+        "self": "https://api.pagerduty.com/webhooks/PKT9NNX",
+        "html_url": null
+      },
+      "incident": {
+        "incident_number": 33,
+        "title": "My new incident",
+        "description": "My new incident",
+        "created_at": "2017-09-26T15:14:36Z",
+        "status": "triggered",
+        "pending_actions": [
+          {
+            "type": "escalate",
+            "at": "2017-09-26T15:44:36Z"
+          },
+          {
+            "type": "resolve",
+            "at": "2017-09-26T19:14:36Z"
+          }
+        ],
+        "incident_key": null,
+        "service": {
+          "id": "PN49J75",
+          "name": "Production XDB Cluster",
+          "description": "This service was created during onboarding on July 5, 2017.",
+          "auto_resolve_timeout": 14400,
+          "acknowledgement_timeout": 1800,
+          "created_at": "2017-07-05T17:33:09Z",
+          "status": "critical",
+          "last_incident_timestamp": "2017-09-26T15:14:36Z",
+          "teams": [
+            {
+              "id": "P4SI59S",
+              "type": "team_reference",
+              "summary": "Engineering",
+              "self": "https://api.pagerduty.com/teams/P4SI59S",
+              "html_url": "https://webdemo.pagerduty.com/teams/P4SI59S"
+            }
+          ],
+          "incident_urgency_rule": {
+            "type": "constant",
+            "urgency": "high"
+          },
+          "scheduled_actions": [],
+          "support_hours": null,
+          "escalation_policy": {
+            "id": "PINYWEF",
+            "type": "escalation_policy_reference",
+            "summary": "Default",
+            "self": "https://api.pagerduty.com/escalation_policies/PINYWEF",
+            "html_url": "https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
+          },
+          "addons": [],
+          "privilege": null,
+          "alert_creation": "create_alerts_and_incidents",
+          "integrations": [
+            {
+              "id": "PUAYF96",
+              "type": "generic_events_api_inbound_integration_reference",
+              "summary": "API",
+              "self": "https://api.pagerduty.com/services/PN49J75/integrations/PUAYF96",
+              "html_url": "https://webdemo.pagerduty.com/services/PN49J75/integrations/PUAYF96"
+            },
+            {
+              "id": "P90GZUH",
+              "type": "generic_email_inbound_integration_reference",
+              "summary": "Email",
+              "self": "https://api.pagerduty.com/services/PN49J75/integrations/P90GZUH",
+              "html_url": "https://webdemo.pagerduty.com/services/PN49J75/integrations/P90GZUH"
+            }
+          ],
+          "metadata": {},
+          "type": "service",
+          "summary": "Production XDB Cluster",
+          "self": "https://api.pagerduty.com/services/PN49J75",
+          "html_url": "https://webdemo.pagerduty.com/services/PN49J75"
+        },
+        "assignments": [
+          {
+            "at": "2017-09-26T15:14:36Z",
+            "assignee": {
+              "id": "P553OPV",
+              "type": "user_reference",
+              "summary": "Laura Haley",
+              "self": "https://api.pagerduty.com/users/P553OPV",
+              "html_url": "https://webdemo.pagerduty.com/users/P553OPV"
+            }
+          }
+        ],
+        "acknowledgements": [],
+        "last_status_change_at": "2017-09-26T15:14:36Z",
+        "last_status_change_by": {
+          "id": "PN49J75",
+          "type": "service_reference",
+          "summary": "Production XDB Cluster",
+          "self": "https://api.pagerduty.com/services/PN49J75",
+          "html_url": "https://webdemo.pagerduty.com/services/PN49J75"
+        },
+        "first_trigger_log_entry": {
+          "id": "R2XGXEI3W0FHMSDXHDIBQGBQ5E",
+          "type": "trigger_log_entry_reference",
+          "summary": "Triggered through the website",
+          "self": "https://api.pagerduty.com/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E",
+          "html_url": "https://webdemo.pagerduty.com/incidents/PRORDTY/log_entries/R2XGXEI3W0FHMSDXHDIBQGBQ5E"
+        },
+        "escalation_policy": {
+          "id": "PINYWEF",
+          "type": "escalation_policy_reference",
+          "summary": "Default",
+          "self": "https://api.pagerduty.com/escalation_policies/PINYWEF",
+          "html_url": "https://webdemo.pagerduty.com/escalation_policies/PINYWEF"
+        },
+        "privilege": null,
+        "teams": [
+          {
+            "id": "P4SI59S",
+            "type": "team_reference",
+            "summary": "Engineering",
+            "self": "https://api.pagerduty.com/teams/P4SI59S",
+            "html_url": "https://webdemo.pagerduty.com/teams/P4SI59S"
+          }
+        ],
+        "alert_counts": {
+          "all": 0,
+          "triggered": 0,
+          "resolved": 0
+        },
+        "impacted_services": [
+          {
+            "id": "PN49J75",
+            "type": "service_reference",
+            "summary": "Production XDB Cluster",
+            "self": "https://api.pagerduty.com/services/PN49J75",
+            "html_url": "https://webdemo.pagerduty.com/services/PN49J75"
+          }
+        ],
+        "is_mergeable": true,
+        "basic_alert_grouping": null,
+        "alert_grouping": null,
+        "metadata": {},
+        "external_references": [],
+        "importance": null,
+        "incidents_responders": [],
+        "responder_requests": [],
+        "subscriber_requests": [],
+        "urgency": "high",
+        "id": "PRORDTY",
+        "type": "incident",
+        "summary": "[#33] My new incident",
+        "self": "https://api.pagerduty.com/incidents/PRORDTY",
+        "html_url": "https://webdemo.pagerduty.com/incidents/PRORDTY",
+        "alerts": [
+          {
+            "alert_key": "c24117fc42e44b44b4d6876190583378"
+          }
+        ]
+      },
+      "id": "69a7ced0-a2cd-11e7-a799-22000a15839c",
+      "created_on": "2017-09-26T15:14:36Z"
+    }
+  ]
+}

spec/lib/gitlab/incident_management/pager_duty/incident_issue_description_spec.rb

+# frozen_string_literal: true
+
+require 'fast_spec_helper'
+require 'timecop'
+
+RSpec.describe Gitlab::IncidentManagement::PagerDuty::IncidentIssueDescription do
+  describe '#to_s' do
+    let(:markdown_line_break) { '  ' }
+    let(:created_at) { '2017-09-26T15:14:36Z' }
+    let(:assignees) do
+      [{ 'summary' => 'Laura Haley', 'url' => 'https://webdemo.pagerduty.com/users/P553OPV' }]
+    end
+    let(:impacted_services) do
+      [{ 'summary' => 'Production XDB Cluster', 'url' => 'https://webdemo.pagerduty.com/services/PN49J75' }]
+    end
+    let(:incident_payload) do
+      {
+        'url' => 'https://webdemo.pagerduty.com/incidents/PRORDTY',
+        'incident_number' => 33,
+        'title' => 'My new incident',
+        'status' => 'triggered',
+        'created_at' => created_at,
+        'urgency' => 'high',
+        'incident_key' => 'SOME-KEY',
+        'assignees' => assignees,
+        'impacted_services' => impacted_services
+      }
+    end
+
+    subject(:to_s) { described_class.new(incident_payload).to_s }
+
+    it 'returns description' do
+      expect(to_s).to eq(
+        <<~MARKDOWN.chomp
+          **Incident:** [My new incident](https://webdemo.pagerduty.com/incidents/PRORDTY)#{markdown_line_break}
+          **Incident number:** 33#{markdown_line_break}
+          **Urgency:** high#{markdown_line_break}
+          **Status:** triggered#{markdown_line_break}
+          **Incident key:** SOME-KEY#{markdown_line_break}
+          **Created at:** 26 September 2017, 3:14PM (UTC)#{markdown_line_break}
+          **Assignees:** [Laura Haley](https://webdemo.pagerduty.com/users/P553OPV)#{markdown_line_break}
+          **Impacted services:** [Production XDB Cluster](https://webdemo.pagerduty.com/services/PN49J75)
+        MARKDOWN
+      )
+    end
+
+    context 'when created_at is missing' do
+      let(:created_at) { nil }
+
+      it 'description contains current time in UTC' do
+        Timecop.freeze do
+          now = Time.current.utc.strftime('%d %B %Y, %-l:%M%p (%Z)')
+
+          expect(to_s).to include(
+            <<~MARKDOWN.chomp
+            **Created at:** #{now}#{markdown_line_break}
+            MARKDOWN
+          )
+        end
+      end
+    end
+
+    context 'when there are several assignees' do
+      let(:assignees) do
+        [
+          { 'summary' => 'Laura Haley', 'url' => 'https://laura.pagerduty.com' },
+          { 'summary' => 'John Doe', 'url' => 'https://john.pagerduty.com' }
+        ]
+      end
+
+      it 'assignees is a list of links' do
+        expect(to_s).to include(
+          <<~MARKDOWN.chomp
+            **Assignees:** [Laura Haley](https://laura.pagerduty.com), [John Doe](https://john.pagerduty.com)#{markdown_line_break}
+          MARKDOWN
+        )
+      end
+    end
+
+    context 'when there are several impacted services' do
+      let(:impacted_services) do
+        [
+          { 'summary' => 'XDB Cluster', 'url' => 'https://xdb.pagerduty.com' },
+          { 'summary' => 'BRB Cluster', 'url' => 'https://brb.pagerduty.com' }
+        ]
+      end
+
+      it 'impacted services is a list of links' do
+        expect(to_s).to include(
+          <<~MARKDOWN.chomp
+            **Impacted services:** [XDB Cluster](https://xdb.pagerduty.com), [BRB Cluster](https://brb.pagerduty.com)
+          MARKDOWN
+        )
+      end
+    end
+  end
+end

spec/lib/pager_duty/webhook_payload_parser_spec.rb

+# frozen_string_literal: true
+
+require 'fast_spec_helper'
+
+RSpec.describe PagerDuty::WebhookPayloadParser do
+  describe '.call' do
+    let(:fixture_file) do
+      File.read(File.join(File.dirname(__FILE__), '../../fixtures/pager_duty/webhook_incident_trigger.json'))
+    end
+
+    subject(:parse) { described_class.call(payload) }
+
+    context 'when payload is a correct PagerDuty payload' do
+      let(:payload) { Gitlab::Json.parse(fixture_file) }
+
+      it 'returns parsed payload' do
+        is_expected.to eq(
+          [
+            {
+              'event' => 'incident.trigger',
+              'incident' => {
+                'url' => 'https://webdemo.pagerduty.com/incidents/PRORDTY',
+                'incident_number' => 33,
+                'title' => 'My new incident',
+                'status' => 'triggered',
+                'created_at' => '2017-09-26T15:14:36Z',
+                'urgency' => 'high',
+                'incident_key' => nil,
+                'assignees' => [{
+                  'summary' => 'Laura Haley',
+                  'url' => 'https://webdemo.pagerduty.com/users/P553OPV'
+                }],
+                'impacted_services' => [{
+                  'summary' => 'Production XDB Cluster',
+                  'url' => 'https://webdemo.pagerduty.com/services/PN49J75'
+                }]
+              }
+            }
+          ]
+        )
+      end
+
+      context 'when assignments summary and html_url are blank' do
+        before do
+          payload['messages'].each do |m|
+            m['incident']['assignments'] = [{ 'assignee' => { 'summary' => '', 'html_url' => '' } }]
+          end
+        end
+
+        it 'returns parsed payload with blank assignees' do
+          assignees = parse.map { |events| events['incident'].slice('assignees') }
+
+          expect(assignees).to eq([{ 'assignees' => [] }])
+        end
+      end
+
+      context 'when impacted_services summary and html_url are blank' do
+        before do
+          payload['messages'].each do |m|
+            m['incident']['impacted_services'] = [{ 'summary' => '', 'html_url' => '' }]
+          end
+        end
+
+        it 'returns parsed payload with blank assignees' do
+          assignees = parse.map { |events| events['incident'].slice('impacted_services') }
+
+          expect(assignees).to eq([{ 'impacted_services' => [] }])
+        end
+      end
+    end
+
+    context 'when payload has no incidents' do
+      let(:payload) { { 'messages' => [{ 'event' => 'incident.trigger' }] } }
+
+      it 'returns payload with blank incidents' do
+        is_expected.to eq([{ 'event' => 'incident.trigger', 'incident' => {} }])
+      end
+    end
+  end
+end

spec/services/incident_management/pager_duty/create_incident_issue_service_spec.rb

+# frozen_string_literal: true
+
+require 'spec_helper'
+
+RSpec.describe IncidentManagement::PagerDuty::CreateIncidentIssueService do
+  let_it_be(:project, reload: true) { create(:project) }
+  let_it_be(:user) { User.alert_bot }
+  let(:webhook_payload) { Gitlab::Json.parse(fixture_file('pager_duty/webhook_incident_trigger.json')) }
+  let(:parsed_payload) { ::PagerDuty::WebhookPayloadParser.call(webhook_payload) }
+  let(:incident_payload) { parsed_payload.first['incident'] }
+
+  subject(:execute) { described_class.new(project, incident_payload).execute }
+
+  describe '#execute' do
+    context 'when pagerduty_webhook feature enabled' do
+      before do
+        stub_feature_flags(pagerduty_webhook: project)
+      end
+
+      context 'when PagerDuty webhook setting is active' do
+        let_it_be(:incident_management_setting) { create(:project_incident_management_setting, project: project, pagerduty_active: true) }
+
+        context 'when issue can be created' do
+          it 'creates a new issue' do
+            expect { execute }.to change(Issue, :count).by(1)
+          end
+
+          it 'responds with success' do
+            response = execute
+
+            expect(response).to be_success
+            expect(response.payload[:issue]).to be_kind_of(Issue)
+          end
+
+          it 'the issue author is Alert bot' do
+            expect(execute.payload[:issue].author).to eq(User.alert_bot)
+          end
+
+          it 'issue has a correct title' do
+            expect(execute.payload[:issue].title).to eq(incident_payload['title'])
+          end
+
+          it 'issue has a correct description' do
+            markdown_line_break = '  '
+
+            expect(execute.payload[:issue].description).to eq(
+              <<~MARKDOWN.chomp
+                **Incident:** [My new incident](https://webdemo.pagerduty.com/incidents/PRORDTY)#{markdown_line_break}
+                **Incident number:** 33#{markdown_line_break}
+                **Urgency:** high#{markdown_line_break}
+                **Status:** triggered#{markdown_line_break}
+                **Incident key:** #{markdown_line_break}
+                **Created at:** 26 September 2017, 3:14PM (UTC)#{markdown_line_break}
+                **Assignees:** [Laura Haley](https://webdemo.pagerduty.com/users/P553OPV)#{markdown_line_break}
+                **Impacted services:** [Production XDB Cluster](https://webdemo.pagerduty.com/services/PN49J75)
+              MARKDOWN
+            )
+          end
+        end
+
+        context 'when the payload does not contain a title' do
+          let(:incident_payload) { {} }
+
+          it 'does not create a GitLab issue' do
+            expect { execute }.not_to change(Issue, :count)
+          end
+
+          it 'responds with error' do
+            expect(execute).to be_error
+            expect(execute.message).to eq("Title can't be blank")
+          end
+        end
+      end
+
+      context 'when PagerDuty webhook setting is not active' do
+        let_it_be(:incident_management_setting) { create(:project_incident_management_setting, project: project, pagerduty_active: false) }
+
+        it 'does not create a GitLab issue' do
+          expect { execute }.not_to change(Issue, :count)
+        end
+
+        it 'responds with forbidden' do
+          expect(execute).to be_error
+          expect(execute.http_status).to eq(:forbidden)
+        end
+      end
+    end
+
+    context 'when pagerduty_webhook feature disabled' do
+      before do
+        stub_feature_flags(pagerduty_webhook: false)
+      end
+
+      it 'does not create a GitLab issue' do
+        expect { execute }.not_to change(Issue, :count)
+      end
+
+      it 'responds with forbidden' do
+        expect(execute).to be_error
+        expect(execute.http_status).to eq(:forbidden)
+      end
+    end
+  end
+end

spec/workers/incident_management/pager_duty/process_incident_worker_spec.rb

+# frozen_string_literal: true
+
+require 'spec_helper'
+
+RSpec.describe IncidentManagement::PagerDuty::ProcessIncidentWorker do
+  let_it_be(:project) { create(:project) }
+  let_it_be(:incident_management_setting) { create(:project_incident_management_setting, project: project, pagerduty_active: true) }
+
+  describe '#perform' do
+    subject(:perform) { described_class.new.perform(project.id, incident_payload) }
+
+    context 'with valid incident payload' do
+      let(:incident_payload) do
+        {
+          'url' => 'https://webdemo.pagerduty.com/incidents/PRORDTY',
+          'incident_number' => 33,
+          'title' => 'My new incident',
+          'status' => 'triggered',
+          'created_at' => '2017-09-26T15:14:36Z',
+          'urgency' => 'high',
+          'incident_key' => nil,
+          'assignees' => [{
+            'summary' => 'Laura Haley', 'url' => 'https://webdemo.pagerduty.com/users/P553OPV'
+          }],
+          'impacted_services' => [{
+            'summary' => 'Production XDB Cluster', 'url' => 'https://webdemo.pagerduty.com/services/PN49J75'
+          }]
+        }
+      end
+
+      it 'creates a GitLab issue' do
+        expect { perform }.to change(Issue, :count).by(1)
+      end
+    end
+
+    context 'with invalid incident payload' do
+      let(:incident_payload) { {} }
+
+      before do
+        allow(Gitlab::AppLogger).to receive(:warn).and_call_original
+      end
+
+      it 'does not create a GitLab issue' do
+        expect { perform }.not_to change(Issue, :count)
+      end
+
+      it 'logs a warning' do
+        perform
+
+        expect(Gitlab::AppLogger).to have_received(:warn).with(
+          message: 'Cannot create issue for PagerDuty incident',
+          issue_errors: "Title can't be blank"
+        )
+      end
+    end
+  end
+end