Commit 6d69ff61 authored by Mek Stittri's avatar Mek Stittri

Clarify SLA for defects

parent 2a566202
...@@ -108,12 +108,12 @@ Priority labels help us define the time a ~bug fix should be completed. Priority ...@@ -108,12 +108,12 @@ Priority labels help us define the time a ~bug fix should be completed. Priority
If there are multiple defects, the priority decides which defect has to be fixed immediately versus later. If there are multiple defects, the priority decides which defect has to be fixed immediately versus later.
This label documents the planned timeline & urgency which is used to measure against our actual SLA on delivering ~bug fixes. This label documents the planned timeline & urgency which is used to measure against our actual SLA on delivering ~bug fixes.
| Label | Meaning | Estimate time to fix | | Label | Meaning | Defect SLA (applies only to ~bug and ~security defects) |
|-------|-----------------|------------------------------------------------------------------| |-------|-----------------|----------------------------------------------------------------------------|
| ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com | | ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com (30 days) |
| ~P2 | High Priority | The next release | | ~P2 | High Priority | The next release (60 days) |
| ~P3 | Medium Priority | Within the next 3 releases (approx one quarter) | | ~P3 | Medium Priority | Within the next 3 releases (approx one quarter or 90 days) |
| ~P4 | Low Priority | Anything outside the next 3 releases (approx beyond one quarter) | | ~P4 | Low Priority | Anything outside the next 3 releases (more than one quarter or 120 days) |
## Severity labels ## Severity labels
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