Merge branch 'issue_215364_docs' into 'master'

Update service desk documentation

See merge request gitlab-org/gitlab!37116

doc/README.md

@@ -123,7 +123,7 @@ The following documentation relates to the DevOps **Plan** stage:
 | [Related Issues](user/project/issues/related_issues.md) **(STARTER)**                                                                                                                                                                                              | Create a relationship between issues.                                                                                                            |
 | [Requirements Management](user/project/requirements/index.md) **(ULTIMATE)** | Check your products against a set of criteria. |
 | [Roadmap](user/group/roadmap/index.md) **(ULTIMATE)**                                                                                                                                                                                                              | Visualize epic timelines.                                                                                                                        |
-| [Service Desk](user/project/service_desk.md) **(STARTER)**                                                                                                                                                                                                         | A simple way to allow people to create issues in your GitLab instance without needing their own user account.                                    |
+| [Service Desk](user/project/service_desk.md)                                                                                                                                                                                                         | A simple way to allow people to create issues in your GitLab instance without needing their own user account.                                    |
 | [Time Tracking](user/project/time_tracking.md)                                                                                                                                                                                                                         | Track time spent on issues and merge requests.                                                                                                   |
 | [Todos](user/todos.md)                                                                                                                                                                                                                                         | Keep track of work requiring attention with a chronological list displayed on a simple dashboard.                                                |
 

doc/administration/incoming_email.md

@@ -17,7 +17,7 @@ GitLab has several features based on receiving incoming emails:
   allow GitLab users to create a new merge request by sending an email to a
   user-specific email address.
 - [Service Desk](../user/project/service_desk.md): provide e-mail support to
-  your customers through GitLab. **(STARTER)**
+  your customers through GitLab.
 
 ## Requirements
 

doc/api/projects.md

@@ -1228,7 +1228,7 @@ PUT /projects/:id
 | `only_mirror_protected_branches` | boolean | no | **(STARTER)** Only mirror protected branches |
 | `mirror_overwrites_diverged_branches` | boolean | no | **(STARTER)** Pull mirror overwrites diverged branches |
 | `packages_enabled` | boolean | no | **(PREMIUM ONLY)** Enable or disable packages repository feature |
-| `service_desk_enabled` | boolean | no | **(PREMIUM ONLY)** Enable or disable service desk feature |
+| `service_desk_enabled` | boolean | no | Enable or disable service desk feature |
 
 NOTE: **Note:**
 If your HTTP repository is not publicly accessible,

doc/development/documentation/site_architecture/global_nav.md

@@ -306,7 +306,7 @@ Examples:
   docs:
     - doc_title: Service Desk
       doc_url: 'user/project/service_desk.html'
-      ee_only: true
+      ee_only: false
       # note that the URL above ends in html and, as the
       # document is EE-only, the attribute ee_only is set to true.
 ```

doc/development/emails.md

@@ -115,7 +115,7 @@ Examples of valid email keys:
 - `1234567890abcdef1234567890abcdef-unsubscribe` (unsubscribe from a conversation)
 - `1234567890abcdef1234567890abcdef` (reply to a conversation)
 
-Please note that the action `-issue-` is used in GitLab Premium as the handler for the Service Desk feature.
+Please note that the action `-issue-` is used in GitLab as the handler for the Service Desk feature.
 
 ### Legacy format
 
@@ -127,7 +127,7 @@ These are the only valid legacy formats for an email handler:
 - `namespace`
 - `namespace+action`
 
-Please note that `path/to/project` is used in GitLab Premium as handler for the Service Desk feature.
+Please note that `path/to/project` is used in GitLab as the handler for the Service Desk feature.
 
 ---
 

doc/development/telemetry/usage_ping.md

@@ -702,8 +702,8 @@ appear to be associated to any of the services running, since they all appear to
 | `projects_jira_active`                                    | `usage_activity_by_stage`            | `plan`        |                  | EE      |                                                                            |
 | `projects_jira_dvcs_server_active`                        | `usage_activity_by_stage`            | `plan`        |                  | EE      |                                                                            |
 | `projects_jira_dvcs_server_active`                        | `usage_activity_by_stage`            | `plan`        |                  | EE      |                                                                            |
-| `service_desk_enabled_projects`                           | `usage_activity_by_stage`            | `plan`        |                  | EE      |                                                                            |
-| `service_desk_issues`                                     | `usage_activity_by_stage`            | `plan`        |                  | EE      |                                                                            |
+| `service_desk_enabled_projects`                           | `usage_activity_by_stage`            | `plan`        |                  | CE+EE      |                                                                            |
+| `service_desk_issues`                                     | `usage_activity_by_stage`            | `plan`        |                  | CE+EE      |                                                                            |
 | `deployments`                                             | `usage_activity_by_stage`            | `release`     |                  | CE+EE   | Total deployments                                                          |
 | `failed_deployments`                                      | `usage_activity_by_stage`            | `release`     |                  | CE+EE   | Total failed deployments                                                   |
 | `projects_mirrored_with_pipelines_enabled`                | `usage_activity_by_stage`            | `release`     |                  | EE      | Projects with repository mirroring enabled                                 |

doc/user/index.md

@@ -46,10 +46,10 @@ GitLab is a Git-based platform that integrates a great number of essential tools
 - Deploying personal and professional static websites with [GitLab Pages](project/pages/index.md).
 - Integrating with Docker by using [GitLab Container Registry](packages/container_registry/index.md).
 - Tracking the development lifecycle by using [GitLab Value Stream Analytics](project/cycle_analytics.md).
+- Provide support with [Service Desk](project/service_desk.md).
 
 With GitLab Enterprise Edition, you can also:
 
-- Provide support with [Service Desk](project/service_desk.md).
 - Improve collaboration with:
   - [Merge Request Approvals](project/merge_requests/merge_request_approvals.md). **(STARTER)**
   - [Multiple Assignees for Issues](project/issues/multiple_assignees_for_issues.md). **(STARTER)**

doc/user/project/issues/managing_issues.md

@@ -76,7 +76,7 @@ create issues for the same project.
 
 ![Create issue from group-level issue tracker](img/create_issue_from_group_level_issue_tracker.png)
 
-### New issue via Service Desk **(STARTER)**
+### New issue via Service Desk
 
 Enable [Service Desk](../service_desk.md) for your project and offer email support.
 By doing so, when your customer sends a new email, a new issue can be created in

doc/user/project/service_desk.md

@@ -4,10 +4,11 @@ group: Certify
 info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
 ---
 
-# Service Desk **(STARTER)**
+# Service Desk
 
 > - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/149) in [GitLab Premium](https://about.gitlab.com/pricing/) 9.1.
 > - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/214839) to [GitLab Starter](https://about.gitlab.com/pricing/) in 13.0.
+> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/215364) to [GitLab Core](https://about.gitlab.com/pricing/) in 13.2.
 
 ## Overview
 
@@ -61,10 +62,10 @@ users will only see the thread through email.
 ## Configuring Service Desk
 
 NOTE: **Note:**
-Service Desk is enabled on GitLab.com. If you're a [Silver subscriber](https://about.gitlab.com/pricing/#gitlab-com),
-you can skip step 1 below; you only need to enable it per project.
+Service Desk is enabled on GitLab.com.
+You can skip step 1 below; you only need to enable it per project.
 
-If you have the correct access and a Premium license, you have the option to set up Service Desk.
+If you have project maintainer access you have the option to set up Service Desk.
 Follow these steps to do so:
 
 1. [Set up incoming email](../../administration/incoming_email.md#set-it-up) for the GitLab instance.

doc/user/project/settings/index.md

@@ -68,7 +68,7 @@ Some features depend on others:
 - If you disable the **Issues** option, GitLab also removes the following
   features:
   - **Issue Boards**
-  - [**Service Desk**](#service-desk-starter) **(STARTER)**
+  - [**Service Desk**](#service-desk-starter)
 
   NOTE: **Note:**
   When the **Issues** option is disabled, you can still access **Milestones**