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Commit 7a37f55b authored by Amy Qualls's avatar Amy Qualls Committed by Suzanne Selhorn
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Full revision of the DVCS page 

Full revision for tone, style, content, everything. Strip a few
images we don't need, and use text descriptions when possible. Add
extra subheadings, too.
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doc/integration/jira/dvcs.md
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......@@ -6,93 +6,93 @@ info: To determine the technical writer assigned to the Stage/Group associated w
# Jira DVCS connector
If you're using GitLab.com and Jira Cloud, use the
[GitLab for Jira app](connect-app.md) unless you have a specific need for the DVCS Connector.
Use the Jira DVCS (distributed version control system) connector if you self-host
either your Jira instance or your GitLab instance, and you want to sync information
between them. If you use Jira Cloud and GitLab.com, you should use the
[GitLab for Jira app](connect-app.md) unless you specifically need the DVCS connector.
When configuring Jira DVCS Connector:
When you configure the Jira DVCS connector, make sure your GitLab and Jira instances
are accessible.
- If you are using self-managed GitLab, make sure your GitLab instance is accessible by Jira.
- If you're connecting to Jira Cloud, ensure your instance is accessible through the internet.
- If you are using Jira Server, make sure your instance is accessible however your network is set up.
- **Self-managed GitLab**: Your GitLab instance must be accessible by Jira.
- **Jira Cloud**: Your instance must be accessible through the internet.
- **Jira Server**: Your network must allow access to your instance.
## GitLab account configuration for DVCS
## Configure a GitLab application for DVCS
NOTE:
To ensure that regular user account maintenance doesn't impact your integration,
create and use a single-purpose `jira` user in GitLab.
We recommend you create and use a `jira` user in GitLab, and use the account only
for integration work. A separate account ensures regular account maintenance does not affect
your integration.
1. In GitLab, create a new application to allow Jira to connect with your GitLab account.
1. Sign in to the GitLab account that you want Jira to use to connect to GitLab.
1. In the top-right corner, select your avatar.
1. Select **Edit profile**.
1. In GitLab, [create a user](../../user/profile/account/create_accounts.md) for Jira to
use to connect to GitLab. For Jira to access all projects,
a user with [Administrator](../../user/permissions.md) permissions must
create the user.
1. In the top right corner, click the account's avatar, and select **Edit profile**.
1. In the left sidebar, select **Applications**.
1. In the **Name** field, enter a descriptive name for the integration, such as `Jira`.
1. In the **Redirect URI** field, enter `https://<gitlab.example.com>/login/oauth/callback`,
replacing `<gitlab.example.com>` with your GitLab instance domain. For example, if you are using GitLab.com,
this would be `https://gitlab.com/login/oauth/callback`.
NOTE:
If using a GitLab version earlier than 11.3, the `Redirect URI` must be
`https://<gitlab.example.com>/-/jira/login/oauth/callback`. If you want Jira
to have access to all projects, GitLab recommends that an administrator create the
application.
![GitLab application setup](img/jira_dev_panel_gl_setup_1.png)
1. Check **API** in the **Scopes** section, and clear any other checkboxes.
1. Click **Save application**. GitLab displays the generated **Application ID**
and **Secret** values. Copy these values, which you use in Jira.
## Jira DVCS Connector setup
If you're using GitLab.com and Jira Cloud, use the
[GitLab for Jira app](connect-app.md) unless you have a specific need for the DVCS Connector.
1. Ensure you have completed the [GitLab configuration](#gitlab-account-configuration-for-dvcs).
1. If you're using Jira Server, go to **Settings (gear) > Applications > DVCS accounts**.
If you're using Jira Cloud, go to **Settings (gear) > Products > DVCS accounts**.
1. Click **Link GitHub Enterprise account** to start creating a new integration.
(We're pretending to be GitHub in this integration, until there's additional platform support in Jira.)
1. Complete the form:
1. Select **GitHub Enterprise** for the **Host** field.
1. In the **Team or User Account** field, enter either:
1. In the **Redirect URI** field, enter the URI appropriate for your version of GitLab,
replacing `<gitlab.example.com>` with your GitLab instance domain:
- *For GitLab versions 11.3 and later,* use `https://<gitlab.example.com>/login/oauth/callback`.
If you use GitLab.com, the URL is `https://gitlab.com/login/oauth/callback`.
- *For GitLab versions 11.2 and earlier,* use
`https://<gitlab.example.com>/-/jira/login/oauth/callback`.
1. For **Scopes**, select `api` and clear any other checkboxes.
1. Select **Submit**.
1. GitLab displays the generated **Application ID**
and **Secret** values. Copy these values, as you need them to configure Jira.
## Configure Jira for DVCS
If you use Jira Cloud and GitLab.com, use the [GitLab for Jira app](connect-app.md)
unless you specifically need the DVCS Connector.
Configure this connection when you want to import all GitLab commits and branches,
for the groups you specify, into Jira. This import takes a few minutes and, after
it completes, refreshes every 60 minutes:
1. Ensure you have completed the [GitLab configuration](#configure-a-gitlab-application-for-dvcs).
1. Go to your DVCS account:
- *For Jira Server,* go to **Settings (gear) > Applications > DVCS accounts**.
- *For Jira Cloud,* go to **Settings (gear) > Products > DVCS accounts**.
1. To create a new integration, select the appropriate value for **Host**:
- *For Jira versions 8.14 and later:* Select **GitLab** or
<!-- vale gitlab.Substitutions = NO -->
**GitLab Self-Hosted**.
<!-- vale gitlab.Substitutions = YES -->
- *For Jira versions 8.13 and earlier:* Select **GitHub Enterprise**.
1. For **Team or User Account**, enter either:
- The relative path of a top-level GitLab group that you have access to.
- The relative path of your personal namespace.
![Creation of Jira DVCS integration](img/jira_dev_panel_jira_setup_2.png)
1. In the **Host URL** field, enter `https://<gitlab.example.com>/`,
replacing `<gitlab.example.com>` with your GitLab instance domain. For example, if you are using GitLab.com,
this would be `https://gitlab.com/`.
NOTE:
If using a GitLab version earlier than 11.3 the **Host URL** value should be `https://<gitlab.example.com>/-/jira`
1. For the **Client ID** field, use the **Application ID** value from the previous section.
1. For the **Client Secret** field, use the **Secret** value from the previous section.
1. In the **Host URL** field, enter the URI appropriate for your version of GitLab,
replacing `<gitlab.example.com>` with your GitLab instance domain:
- *For GitLab versions 11.3 and later,* use `https://<gitlab.example.com>/`.
- *For GitLab versions 11.2 and earlier,* use
`https://<gitlab.example.com>/-/jira`.
1. For **Client ID**, use the **Application ID** value from the previous section.
1. For **Client Secret**, use the **Secret** value from the previous section.
1. Ensure that the rest of the checkboxes are checked.
1. Select **Add** to complete and create the integration.
1. Click **Add** to complete and create the integration.
To connect additional GitLab projects from other GitLab top-level groups, or
personal namespaces, repeat the previous steps with additional Jira DVCS accounts.
Jira takes up to a few minutes to know about (import behind the scenes) all the commits and branches
for all the projects in the GitLab group you specified in the previous step. These are refreshed
every 60 minutes.
After you configure the integration, read more about [how to test and use it](index.md#usage).
In the future, we plan on implementing real-time integration. If you need
to refresh the data manually, you can do this from the `Applications -> DVCS
accounts` screen where you initially set up the integration:
## Refresh data imported to Jira
![Refresh GitLab information in Jira](img/jira_dev_panel_manual_refresh.png)
To connect additional GitLab projects from other GitLab top-level groups (or personal namespaces), repeat the previous
steps with additional Jira DVCS accounts.
Jira imports the commits and branches every 60 minutes for your projects. You
can refresh the data manually from the Jira interface:
Now that the integration is configured, read more about how to test and use it in [Usage](index.md#usage).
1. Sign in to your Jira instance as the user you configured the integration with.
1. Go to **Settings (gear) > Applications**.
1. Select **DVCS accounts**.
1. In the table, for the repository you want to refresh, in the **Last Activity**
column, select the icon:
![Refresh GitLab information in Jira](img/jira_dev_panel_manual_refresh.png)
## Troubleshooting your DVCS connection
......@@ -100,39 +100,46 @@ Refer to the items in this section if you're having problems with your DVCS conn
### Jira cannot access GitLab server
If you complete the **Add New Account** form, authorize access, and you receive
this error, Jira and GitLab cannot connect. No other error messages
appear in any logs:
```plaintext
Error obtaining access token. Cannot access https://gitlab.example.com from Jira.
```
This error message is generated in Jira, after completing the **Add New Account**
form and authorizing access. It indicates a connectivity issue from Jira to
GitLab. No other error messages appear in any logs.
### SSL and TLS problems
If there was an issue with SSL/TLS, this error message is generated.
Problems with SSL and TLS can cause this error message:
- The [GitLab Jira integration](../../user/project/integrations/jira.md) requires GitLab to connect to Jira. Any
TLS issues that arise from a private certificate authority or self-signed
certificate [are resolved on the GitLab server](https://docs.gitlab.com/omnibus/settings/ssl.html#other-certificate-authorities),
```plaintext
Error obtaining access token. Cannot access https://gitlab.example.com from Jira.
```
- The [GitLab Jira integration](../../user/project/integrations/jira.md) requires
GitLab to connect to Jira. Any TLS issues that arise from a private certificate
authority or self-signed certificate are resolved
[on the GitLab server](https://docs.gitlab.com/omnibus/settings/ssl.html#other-certificate-authorities),
as GitLab is the TLS client.
- The Jira Development panel integration requires Jira to connect to GitLab, which
causes Jira to be the TLS client. If your GitLab server's certificate is not
issued by a public certificate authority, the Java Truststore on Jira's server
needs to have the appropriate certificate added to it (such as your organization's
root certificate).
must have the appropriate certificate (such as your organization's
root certificate) added to it .
Refer to Atlassian's documentation and Atlassian Support for assistance setting up Jira correctly:
- [Adding a certificate to the trust store](https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html).
- Simplest approach is to use [`keytool`](https://docs.oracle.com/javase/8/docs/technotes/tools/unix/keytool.html).
- [Add a certificate](https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html)
to the trust store.
- The simplest approach is [`keytool`](https://docs.oracle.com/javase/8/docs/technotes/tools/unix/keytool.html).
- Add additional roots to Java's default Truststore (`cacerts`) to allow Jira to
also trust public certificate authorities.
- If the integration stops working after upgrading Jira's Java runtime, this
might be because the `cacerts` Truststore got replaced.
- If the integration stops working after upgrading Jira's Java runtime, the
`cacerts` Truststore may have been replaced during the upgrade.
- [Troubleshooting connectivity up to and including TLS handshaking](https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html),
- Troubleshooting connectivity [up to and including TLS handshaking](https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html),
using the a java class called `SSLPoke`.
- Download the class from Atlassian's knowledge base to Jira's server, for example to `/tmp`.
- Download the class from Atlassian's knowledge base to a directory on Jira's server, such as `/tmp`.
- Use the same Java runtime as Jira.
- Pass all networking-related parameters that Jira is called with, such as proxy
settings or an alternative root Truststore (`-Djavax.net.ssl.trustStore`):
......@@ -154,38 +161,42 @@ The requested scope is invalid, unknown, or malformed.
Potential resolutions:
- Verify the URL shown in the browser after being redirected from Jira in step 5 of [Jira DVCS Connector Setup](#jira-dvcs-connector-setup) includes `scope=api` in the query string.
- If `scope=api` is missing from the URL, return to [GitLab account configuration](#gitlab-account-configuration-for-dvcs) and ensure the application you created in step 1 has the `api` box checked under scopes.
1. Verify that the URL shown in the browser after being redirected from Jira in the
[Jira DVCS connector setup](#configure-jira-for-dvcs) includes `scope=api` in
the query string.
1. If `scope=api` is missing from the URL, edit the
[GitLab account configuration](#configure-a-gitlab-application-for-dvcs). Review
the **Scopes** field and ensure the `api` check box is selected.
### Jira error adding account and no repositories listed
```plaintext
Error!
Failed adding the account: [Error retrieving list of repositories]
```
After you complete the **Add New Account** form in Jira and authorize access, you might
encounter these issues:
This error message is generated in Jira after completing the **Add New Account**
form in Jira and authorizing access. Attempting to click **Try Again** returns
`Account is already integrated with JIRA.` The account is set up in the DVCS
accounts view, but no repositories are listed.
- An `Error! Failed adding the account: [Error retrieving list of repositories]` error.
- An `Account is already integrated with JIRA` error when you click **Try Again**.
- An account is visible in the DVCS accounts view, but no repositories are listed.
Potential resolutions:
To resolve this issue:
- If you're using GitLab versions 11.10-12.7, upgrade to GitLab 12.8.10 or later
to resolve an identified [issue](https://gitlab.com/gitlab-org/gitlab/-/issues/37012).
- If you're using GitLab Free, be sure you're using GitLab 13.4 or later.
- If you're using GitLab Free or GitLab Starter, be sure you're using
GitLab 13.4 or later.
- *If you're using GitLab versions 11.10-12.7,* upgrade to GitLab 12.8.10 or later
to resolve [an identified issue](https://gitlab.com/gitlab-org/gitlab/-/issues/37012).
[Contact GitLab Support](https://about.gitlab.com/support/) if none of these reasons apply.
### Fixing synchronization issues
### Fix synchronization issues
If Jira displays incorrect information (such as deleted branches), you may need to
If Jira displays incorrect information, such as deleted branches, you may need to
resynchronize the information. To do so:
1. In Jira, go to **Jira Administration > Applications > DVCS accounts**.
1. At the account (group or subgroup) level, Jira displays an option to
**Refresh repositories** in the `...` (ellipsis) menu.
**Refresh repositories** in the **{ellipsis_h}** (ellipsis) menu.
1. For each project, there's a sync button displayed next to the **last activity** date.
To perform a *soft resync*, click the button, or complete a *full sync* by shift clicking
the button. For more information, see
[Atlassian's documentation](https://support.atlassian.com/jira-cloud-administration/docs/synchronize-jira-cloud-to-bitbucket/).
- To perform a *soft resync*, click the button.
- To complete a *full sync*, shift-click the button.
For more information, read
[Atlassian's documentation](https://support.atlassian.com/jira-cloud-administration/docs/synchronize-jira-cloud-to-bitbucket/).
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