Commit f5483493 authored by Amy Qualls's avatar Amy Qualls

Merge branch 'alert-assignee-docuemtations' into 'master'

Add base alert assignee documentation

See merge request gitlab-org/gitlab!33069
parents df0aabaf e53cdd69
...@@ -92,3 +92,51 @@ alert by clicking the **View Issue** button. ...@@ -92,3 +92,51 @@ alert by clicking the **View Issue** button.
Closing a GitLab issue associated with an alert changes the alert's status to Resolved. Closing a GitLab issue associated with an alert changes the alert's status to Resolved.
See [Alert Management statuses](#alert-management-statuses) for more details about statuses. See [Alert Management statuses](#alert-management-statuses) for more details about statuses.
### Update an Alert's assignee
NOTE: **Note:**
We currently only support a single assignee per alert.
The Alert Management detail view allows users to update the Alert Assignee(s).
> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1.
In large teams, where there is shared ownership of an alert, it can be difficult
to track who is investigating and working on it. The Alert Management detail view
enables you to update the Alert Assignee(s):
NOTE: **Note:**
GitLab currently only supports a single assignee per alert.
1. To display the list of current alerts, click
**{cloud-gear}** **Operations > Alerts**:
![Alert Management List View Assignee(s)](img/alert_list_assignees_v13_1.png)
1. Select your desired alert to display its **Alert Management Details View**:
![Alert Management Details View Assignee(s)](img/alert_details_assignees_v13_1.png)
1. If the right sidebar is not expanded, click
**{angle-double-right}** **Expand sidebar** to expand it.
1. In the right sidebar, locate the **Assignee** and click **Edit**. From the
dropdown menu, select each user you want to assign to the alert.
To remove an assignee, click **Edit** next to the **Assignee** dropdown menu and
deselect the user from the list of assignees, or click **Unassigned**.
## Use cases for assigning alerts
Consider a team formed by different sections of monitoring, collaborating on a
single application. After an alert surfaces, it's extremely important to
route the alert to the team members who can address and resolve the alert.
Assigning Alerts to multiple assignees eases collaboration and delegation. All
assignees are shown in your team's workflows, and all assignees receive
notifications, simplifying communication and ownership of the alert.
After completing their portion of investigating or fixing the alert, users can
unassign their account from the alert when their role is complete.
The [alerts status](#alert-management-statuses) can be updated to
reflect if the alert has been resolved.
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