From f8edef9bfe0df81aad99577010a40804786b2682 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?J=C3=A9rome=20Perrin?= <jerome@nexedi.com>
Date: Sun, 15 Mar 2015 18:31:08 +0100
Subject: [PATCH] CRM: new workflow action to create response event and close
ticket
---
...viewCreateResponseWorkflowActionDialog.xml | 164 ++++++++++
.../my_default_destination.xml | 167 +++++++++++
.../your_response_event_content_type.xml | 275 +++++++++++++++++
...ur_response_event_notification_message.xml | 150 ++++++++++
.../your_response_event_portal_type.xml | 159 ++++++++++
.../your_response_event_resource.xml | 150 ++++++++++
.../your_response_event_start_date.xml | 105 +++++++
.../your_response_event_text_content.xml | 190 ++++++++++++
.../your_response_event_title.xml | 148 +++++++++
.../your_response_workflow_action.xml | 126 ++++++++
.../your_workflow_action.xml | 281 ++++++++++++++++++
.../scripts/createResponseAndInvalidate.xml | 82 +++++
.../ticket_workflow/states/suspended.xml | 1 +
.../ticket_workflow/states/validated.xml | 1 +
.../create_response_and_invalidate_action.xml | 99 ++++++
15 files changed, 2098 insertions(+)
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/my_default_destination.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_content_type.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_notification_message.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_portal_type.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_resource.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_start_date.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_text_content.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_title.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_workflow_action.xml
create mode 100644 bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_workflow_action.xml
create mode 100644 bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/scripts/createResponseAndInvalidate.xml
create mode 100644 bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transitions/create_response_and_invalidate_action.xml
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog.xml
new file mode 100644
index 0000000000..178a300c73
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog.xml
@@ -0,0 +1,164 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ERP5 Form" module="erp5.portal_type"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_bind_names</string> </key>
+ <value>
+ <object>
+ <klass>
+ <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+ </klass>
+ <tuple/>
+ <state>
+ <dictionary>
+ <item>
+ <key> <string>_asgns</string> </key>
+ <value>
+ <dictionary/>
+ </value>
+ </item>
+ </dictionary>
+ </state>
+ </object>
+ </value>
+ </item>
+ <item>
+ <key> <string>_objects</string> </key>
+ <value>
+ <tuple/>
+ </value>
+ </item>
+ <item>
+ <key> <string>action</string> </key>
+ <value> <string>Workflow_statusModify</string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string>Create a response and close the ticket.</string> </value>
+ </item>
+ <item>
+ <key> <string>edit_order</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>encoding</string> </key>
+ <value> <string>UTF-8</string> </value>
+ </item>
+ <item>
+ <key> <string>enctype</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>group_list</string> </key>
+ <value>
+ <list>
+ <string>left</string>
+ <string>right</string>
+ <string>center</string>
+ <string>bottom</string>
+ <string>hidden</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>groups</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>bottom</string> </key>
+ <value>
+ <list>
+ <string>your_workflow_action</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>center</string> </key>
+ <value>
+ <list>
+ <string>your_response_event_notification_message</string>
+ <string>your_response_event_text_content</string>
+ <string>your_response_workflow_action</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>left</string> </key>
+ <value>
+ <list>
+ <string>your_response_event_title</string>
+ <string>your_response_event_portal_type</string>
+ <string>your_response_event_resource</string>
+ <string>your_response_event_start_date</string>
+ <string>your_response_event_content_type</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>right</string> </key>
+ <value>
+ <list>
+ <string>my_default_destination</string>
+ </list>
+ </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>Ticket_viewCreateResponseWorkflowActionDialog</string> </value>
+ </item>
+ <item>
+ <key> <string>method</string> </key>
+ <value> <string>POST</string> </value>
+ </item>
+ <item>
+ <key> <string>name</string> </key>
+ <value> <string>Ticket_viewNewEventDialog</string> </value>
+ </item>
+ <item>
+ <key> <string>pt</string> </key>
+ <value> <string>form_dialog</string> </value>
+ </item>
+ <item>
+ <key> <string>row_length</string> </key>
+ <value> <int>4</int> </value>
+ </item>
+ <item>
+ <key> <string>stored_encoding</string> </key>
+ <value> <string>UTF-8</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Create Response and Close Ticket</string> </value>
+ </item>
+ <item>
+ <key> <string>unicode_mode</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>update_action</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>update_action_title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/my_default_destination.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/my_default_destination.xml
new file mode 100644
index 0000000000..0c2f2967fb
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/my_default_destination.xml
@@ -0,0 +1,167 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>default</string>
+ <string>items</string>
+ <string>required</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>my_default_destination</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_list_field</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Sender or Caller</string> </value>
+ </item>
+ <item>
+ <key> <string>view_separator</string> </key>
+ <value> <string encoding="cdata"><![CDATA[
+
+<br />
+
+]]></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getPreferredResponseEventSource()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getPreferredResponseEventSourceItemList()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_content_type.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_content_type.xml
new file mode 100644
index 0000000000..8fb5049d63
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_content_type.xml
@@ -0,0 +1,275 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="StringField" module="Products.Formulator.StandardFields"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_content_type</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ <item>
+ <key> <string>required_not_found</string> </key>
+ <value> <string>Input is required but no input given.</string> </value>
+ </item>
+ <item>
+ <key> <string>too_long</string> </key>
+ <value> <string>Too much input was given.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string>hidden_label</string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <int>20</int> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Content Type</string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getPreferredResponseEventContentType()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_notification_message.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_notification_message.xml
new file mode 100644
index 0000000000..2ae25d9aab
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_notification_message.xml
@@ -0,0 +1,150 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>items</string>
+ <string>required</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_notification_message</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_list_field</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Notification Message</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getNotificationMessageItemList(response_only=True)</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>request/mass_workflow_action | nothing</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_portal_type.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_portal_type.xml
new file mode 100644
index 0000000000..9e89b2e465
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_portal_type.xml
@@ -0,0 +1,159 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>default</string>
+ <string>items</string>
+ <string>required</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_portal_type</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_list_field</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Event Type</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getPreferredResponseEventPortalType()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: [(here.Localizer.erp5_ui.gettext(x), x) for x in here.getPortalEventTypeList()]</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_resource.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_resource.xml
new file mode 100644
index 0000000000..906b711a5f
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_resource.xml
@@ -0,0 +1,150 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>default</string>
+ <string>items</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_resource</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_list_field</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <list/>
+ </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Event Nature</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().getResource()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Event_getResponseResourceItemList()</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_start_date.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_start_date.xml
new file mode 100644
index 0000000000..21c9a533cf
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_start_date.xml
@@ -0,0 +1,105 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>default_now</string>
+ <string>editable</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_start_date</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default_now</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_event_start_date</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewCRMFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_text_content.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_text_content.xml
new file mode 100644
index 0000000000..3343f1f32b
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_text_content.xml
@@ -0,0 +1,190 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>css_class</string>
+ <string>default</string>
+ <string>editable</string>
+ <string>enabled</string>
+ <string>text_editor</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_text_content</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>text_editor</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string>page</string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_text_content</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewCRMFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>text_editor</string> </key>
+ <value> <string>text_area</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Message</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().getReplyBody(content_type=context.Ticket_getCausalityValue().Event_getPreferredResponseEventContentType())</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>not: request/mass_workflow_action | nothing</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="4" aka="AAAAAAAAAAQ=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().Base_getEditorFieldPreferredTextEditor(content_type=context.Ticket_getCausalityValue().Event_getPreferredResponseEventContentType())</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_title.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_title.xml
new file mode 100644
index 0000000000..20256a3db3
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_event_title.xml
@@ -0,0 +1,148 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>default</string>
+ <string>enabled</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_event_title</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_string_field</string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Title</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>python: context.Ticket_getCausalityValue().hasTitle() and \'Re: %s\' % context.Ticket_getCausalityValue().getTitle() or \'Re: %s %s\' % (context.Ticket_getCausalityValue().getResourceTitle(), context.getReference())</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="TALESMethod" module="Products.Formulator.TALESField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>not: request/mass_workflow_action | nothing</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_workflow_action.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_workflow_action.xml
new file mode 100644
index 0000000000..bd43d3dc65
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_response_workflow_action.xml
@@ -0,0 +1,126 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="ProxyField" module="Products.ERP5Form.ProxyField"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>delegated_list</string> </key>
+ <value>
+ <list>
+ <string>first_item</string>
+ <string>items</string>
+ <string>orientation</string>
+ <string>title</string>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_response_workflow_action</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>field_id</string> </key>
+ <value> <string>my_radio_field</string> </value>
+ </item>
+ <item>
+ <key> <string>first_item</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>form_id</string> </key>
+ <value> <string>Base_viewFieldLibrary</string> </value>
+ </item>
+ <item>
+ <key> <string>items</string> </key>
+ <value>
+ <list>
+ <tuple>
+ <string>Send it immediately</string>
+ <string>send</string>
+ </tuple>
+ <tuple>
+ <string>Plan it at the given date</string>
+ <string>plan</string>
+ </tuple>
+ <tuple>
+ <string>Edit it as a Draft</string>
+ <string>draft</string>
+ </tuple>
+ </list>
+ </value>
+ </item>
+ <item>
+ <key> <string>orientation</string> </key>
+ <value> <string>horizontal</string> </value>
+ </item>
+ <item>
+ <key> <string>target</string> </key>
+ <value> <string>Click to edit the target</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Action to be Triggered on the Response Event</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_workflow_action.xml b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_workflow_action.xml
new file mode 100644
index 0000000000..32d041d52b
--- /dev/null
+++ b/bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_viewCreateResponseWorkflowActionDialog/your_workflow_action.xml
@@ -0,0 +1,281 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="StringField" module="Products.Formulator.StandardFields"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>your_workflow_action</string> </value>
+ </item>
+ <item>
+ <key> <string>message_values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>external_validator_failed</string> </key>
+ <value> <string>The input failed the external validator.</string> </value>
+ </item>
+ <item>
+ <key> <string>required_not_found</string> </key>
+ <value> <string>Input is required but no input given.</string> </value>
+ </item>
+ <item>
+ <key> <string>too_long</string> </key>
+ <value> <string>Too much input was given.</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>overrides</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>tales</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <string></string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ <item>
+ <key> <string>values</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>alternate_name</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>css_class</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>default</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_maxwidth</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>display_width</string> </key>
+ <value> <int>20</int> </value>
+ </item>
+ <item>
+ <key> <string>editable</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>enabled</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>external_validator</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>extra</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>hidden</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>max_length</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>required</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>truncate</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>unicode</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ <item>
+ <key> <string>whitespace_preserve</string> </key>
+ <value> <int>0</int> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <tuple>
+ <tuple>
+ <string>Products.Formulator.TALESField</string>
+ <string>TALESMethod</string>
+ </tuple>
+ <none/>
+ </tuple>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>_text</string> </key>
+ <value> <string>request/workflow_action | request/field_my_workflow_action | nothing</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/scripts/createResponseAndInvalidate.xml b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/scripts/createResponseAndInvalidate.xml
new file mode 100644
index 0000000000..762f57d45e
--- /dev/null
+++ b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/scripts/createResponseAndInvalidate.xml
@@ -0,0 +1,82 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>Script_magic</string> </key>
+ <value> <int>3</int> </value>
+ </item>
+ <item>
+ <key> <string>_bind_names</string> </key>
+ <value>
+ <object>
+ <klass>
+ <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+ </klass>
+ <tuple/>
+ <state>
+ <dictionary>
+ <item>
+ <key> <string>_asgns</string> </key>
+ <value>
+ <dictionary>
+ <item>
+ <key> <string>name_container</string> </key>
+ <value> <string>container</string> </value>
+ </item>
+ <item>
+ <key> <string>name_context</string> </key>
+ <value> <string>context</string> </value>
+ </item>
+ <item>
+ <key> <string>name_m_self</string> </key>
+ <value> <string>script</string> </value>
+ </item>
+ <item>
+ <key> <string>name_subpath</string> </key>
+ <value> <string>traverse_subpath</string> </value>
+ </item>
+ </dictionary>
+ </value>
+ </item>
+ </dictionary>
+ </state>
+ </object>
+ </value>
+ </item>
+ <item>
+ <key> <string>_body</string> </key>
+ <value> <string>ticket = sci[\'object\']\n
+kw = sci[\'kwargs\']\n
+\n
+event = ticket.Ticket_getCausalityValue()\n
+event.Event_createResponse(\n
+ response_event_portal_type=kw[\'response_event_portal_type\'],\n
+ response_event_resource=kw[\'response_event_resource\'],\n
+ response_event_title=kw.get(\'response_event_title\'),\n
+ response_event_text_content=kw.get(\'response_event_text_content\'),\n
+ response_event_start_date=kw[\'response_event_start_date\'],\n
+ response_workflow_action=kw[\'response_workflow_action\'],\n
+ response_event_notification_message=kw[\'response_event_notification_message\'],\n
+ default_destination=kw[\'default_destination\'],\n
+ response_event_content_type=kw[\'response_event_content_type\'])\n
+\n
+ticket.invalidate()\n
+</string> </value>
+ </item>
+ <item>
+ <key> <string>_params</string> </key>
+ <value> <string>sci</string> </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>createResponseAndInvalidate</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
diff --git a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/suspended.xml b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/suspended.xml
index 8efb525c87..2cda90e71b 100644
--- a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/suspended.xml
+++ b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/suspended.xml
@@ -28,6 +28,7 @@
<key> <string>transitions</string> </key>
<value>
<tuple>
+ <string>create_response_and_invalidate_action</string>
<string>invalidate</string>
<string>invalidate_action</string>
<string>validate</string>
diff --git a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/validated.xml b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/validated.xml
index 2c6c5f4a33..0ab30f33b2 100644
--- a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/validated.xml
+++ b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/states/validated.xml
@@ -28,6 +28,7 @@
<key> <string>transitions</string> </key>
<value>
<tuple>
+ <string>create_response_and_invalidate_action</string>
<string>invalidate</string>
<string>invalidate_action</string>
<string>suspend</string>
diff --git a/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transitions/create_response_and_invalidate_action.xml b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transitions/create_response_and_invalidate_action.xml
new file mode 100644
index 0000000000..cacee6a3f4
--- /dev/null
+++ b/bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transitions/create_response_and_invalidate_action.xml
@@ -0,0 +1,99 @@
+<?xml version="1.0"?>
+<ZopeData>
+ <record id="1" aka="AAAAAAAAAAE=">
+ <pickle>
+ <global name="TransitionDefinition" module="Products.DCWorkflow.Transitions"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>actbox_category</string> </key>
+ <value> <string>workflow</string> </value>
+ </item>
+ <item>
+ <key> <string>actbox_icon</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>actbox_name</string> </key>
+ <value> <string>Create Response and Close Ticket</string> </value>
+ </item>
+ <item>
+ <key> <string>actbox_url</string> </key>
+ <value> <string>%(content_url)s/Ticket_viewCreateResponseWorkflowActionDialog?workflow_action=create_response_and_invalidate_action</string> </value>
+ </item>
+ <item>
+ <key> <string>after_script_name</string> </key>
+ <value> <string>createResponseAndInvalidate</string> </value>
+ </item>
+ <item>
+ <key> <string>description</string> </key>
+ <value> <string>Create an response and mark the ticket as closed in the same time.</string> </value>
+ </item>
+ <item>
+ <key> <string>guard</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>id</string> </key>
+ <value> <string>create_response_and_invalidate_action</string> </value>
+ </item>
+ <item>
+ <key> <string>new_state_id</string> </key>
+ <value> <string></string> </value>
+ </item>
+ <item>
+ <key> <string>script_name</string> </key>
+ <value> <string>checkConsistency</string> </value>
+ </item>
+ <item>
+ <key> <string>title</string> </key>
+ <value> <string>Create Response and Close Ticket Action</string> </value>
+ </item>
+ <item>
+ <key> <string>trigger_type</string> </key>
+ <value> <int>1</int> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="2" aka="AAAAAAAAAAI=">
+ <pickle>
+ <global name="Guard" module="Products.DCWorkflow.Guard"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>expr</string> </key>
+ <value>
+ <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+ </value>
+ </item>
+ <item>
+ <key> <string>roles</string> </key>
+ <value>
+ <tuple>
+ <string>Assignee</string>
+ <string>Assignor</string>
+ </tuple>
+ </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+ <record id="3" aka="AAAAAAAAAAM=">
+ <pickle>
+ <global name="Expression" module="Products.CMFCore.Expression"/>
+ </pickle>
+ <pickle>
+ <dictionary>
+ <item>
+ <key> <string>text</string> </key>
+ <value> <string>python: here.Ticket_getCausalityValue() is not None</string> </value>
+ </item>
+ </dictionary>
+ </pickle>
+ </record>
+</ZopeData>
--
2.30.9