slapos_crm: Introduce ticket_slap_interface_workflow

   This introduce API for request support and add events on Support Requests

master/bt5/slapos_crm/PortalTypeWorkflowChainTemplateItem/workflow_chain_type.xml

@@ -7,4 +7,8 @@
   <type>Regularisation Request</type>
   <workflow>edit_workflow, pricing_interaction_workflow, ticket_interaction_workflow, ticket_workflow</workflow>
  </chain>
+ <chain>
+  <type>Support Request</type>
+  <workflow>ticket_slap_interface_workflow</workflow>
+ </chain>
 </workflow_chain>
\ No newline at end of file

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_generateSupportRequestForSlapOS.py

-from DateTime import DateTime
-
-portal = context.getPortalObject()
-aggregate_value = portal.restrictedTraverse(source_relative_url)
-
-if aggregate_value.getPortalType() == "Compute Node":
-  destination_decision = aggregate_value.getSourceAdministration()
-elif aggregate_value.getPortalType() == "Software Instance":
-  destination_decision = aggregate_value.getSpecialiseValue().getDestinationSection()
-elif aggregate_value.getPortalType() == "Instance Tree":
-  destination_decision = aggregate_value.getDestinationSection()
-elif aggregate_value.getPortalType() == "Software Installation":
-  destination_decision = aggregate_value.getDestinationSection()
-else:
-  destination_decision = None
-
-if portal.ERP5Site_isSupportRequestCreationClosed(destination_decision):
-  # Stop ticket creation
-  return
-
-support_request_in_progress = portal.portal_catalog.getResultValue(
-  portal_type = 'Support Request',
-  title = title,
-  simulation_state = ["validated", "submitted", "suspended"],
-  default_aggregate_uid = aggregate_value.getUid(),
-)
-
-if support_request_in_progress is not None:
-  return support_request_in_progress
-
-support_request_in_progress = context.REQUEST.get("support_request_in_progress", None)
-
-if support_request_in_progress is not None:
-  support_request = portal.restrictedTraverse(support_request_in_progress, None)
-  if support_request and support_request.getTitle() == title and \
-      support_request.getAggregateUid() == aggregate_value.getUid():
-    return portal.restrictedTraverse(support_request_in_progress)
-
-# Ensure resoure is Monitoring
-resource = portal.service_module.\
-                  slapos_crm_monitoring.getRelativeUrl()
-
-support_request = portal.restrictedTraverse(
-        portal.portal_preferences.getPreferredSupportRequestTemplate())\
-         .Base_createCloneDocument(batch_mode=1)
-
-support_request.edit(
-    title = title,
-    description = description,
-    start_date = DateTime(),
-    destination_decision=destination_decision,
-    aggregate_value = aggregate_value,
-    resource=resource
-  )
-support_request.validate()
-
-context.REQUEST.set("support_request_in_progress", support_request.getRelativeUrl())
-
-return support_request

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_checkAndUpdateAllocationScope.py

@@ -29,11 +29,12 @@ request_title = 'Allocation scope of %s changed to %s' % (compute_node_reference
 request_description = 'Allocation scope has been changed to ' \
                      '%s for %s' % (target_allocation_scope, compute_node_reference)
 
-support_request = context.Base_generateSupportRequestForSlapOS(
-               request_title,
-               request_description,
-               compute_node.getRelativeUrl()
-             )
+person.notify(support_request_title=request_title,
+              support_request_description=request_description,
+              aggregate=context.getRelativeUrl())
+
+support_request_relative_url = context.REQUEST.get("support_request_relative_url")
+support_request = portal.restrictedTraverse(support_request_relative_url)
 
 if support_request is not None:
   if support_request.getSimulationState() != "validated":
@@ -53,8 +54,8 @@ if support_request is not None:
     message = notification_message.asText(
               substitution_method_parameter_dict={'mapping_dict': mapping_dict})
 
-  event = support_request.SupportRequest_trySendNotificationMessage(
-           request_title, message, person.getRelativeUrl())
+  support_request.notify(message_title=request_title, message=message)
+  event = support_request.REQUEST.get("ticket_notified_item")
 
   if event is not None:
     # event added, suspend ticket

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_checkSoftwareInstallationState.py

 from DateTime import DateTime
 portal = context.getPortalObject()
 
-if portal.ERP5Site_isSupportRequestCreationClosed():
-  # Stop ticket creation
-  return
-
-if context.getMonitorScope() == "disabled":
+person = context.getSourceAdministrationValue(portal_type="Person")
+if not person or \
+   context.getMonitorScope() == "disabled" or \
+   portal.ERP5Site_isSupportRequestCreationClosed():
   return 
 
 software_installation_list = portal.portal_catalog(
@@ -50,15 +49,13 @@ for software_installation in software_installation_list:
         (software_installation.getUrlString(), compute_node_title, software_installation.getCreationDate())
 
   if should_notify:
-    support_request = context.Base_generateSupportRequestForSlapOS(
-      ticket_title,
-      description,
-      software_installation.getRelativeUrl()
-    )
+    person.notify(support_request_title=ticket_title,
+              support_request_description=description,
+              aggregate=software_installation.getRelativeUrl())
 
-    person = context.getSourceAdministrationValue(portal_type="Person")
-    if not person:
-      return support_request
+    support_request = context.REQUEST.get("support_request_relative_url")
+    if support_request is None:
+      return
 
     # Send Notification message
     notification_reference = 'slapos-crm-compute_node_software_installation_state.notification'
@@ -75,10 +72,7 @@ for software_installation in software_installation_list:
       message = notification_message.asText(
               substitution_method_parameter_dict={'mapping_dict':mapping_dict})
 
-    support_request.SupportRequest_trySendNotificationMessage(
-                ticket_title,
-                message, person.getRelativeUrl())
-
+    support_request.notify(message_title=ticket_title, message=message)
     support_request_list.append(support_request)
 
 return support_request_list

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_checkState.py

 from DateTime import DateTime
 portal = context.getPortalObject()
 
-if portal.ERP5Site_isSupportRequestCreationClosed():
-  # Stop ticket creation
-  return
-
-if context.getMonitorScope() == "disabled":
+person = context.getSourceAdministrationValue(portal_type="Person")
+if not person or \
+   context.getMonitorScope() == "disabled" or \
+   portal.ERP5Site_isSupportRequestCreationClosed():
   return 
 
 if context.getAllocationScope("open").startswith("close"):
@@ -18,7 +17,6 @@ ticket_title = "[MONITORING] Lost contact with compute_node %s" % reference
 description = ""
 last_contact = "No Contact Information"
 
-
 d = context.getAccessStatus()
 # Ignore if data isn't present.
 if d.get("no_data") == 1:
@@ -33,20 +31,19 @@ else:
     # Nothing to notify.
     return  
 
-support_request = context.Base_generateSupportRequestForSlapOS(
-  ticket_title,
-  description,
-  context.getRelativeUrl()
-)
+person.notify(support_request_title=ticket_title,
+              support_request_description=description,
+              aggregate=context.getRelativeUrl())
 
-person = context.getSourceAdministrationValue(portal_type="Person")
-if not person:
-  return support_request
+support_request_relative_url = context.REQUEST.get("support_request_relative_url")
+if support_request_relative_url is None:
+  return
+
+support_request = portal.restrictedTraverse(support_request_relative_url)
 
 # Send Notification message
-notification_reference = 'slapos-crm-compute_node_check_state.notification'
 notification_message = portal.portal_notifications.getDocumentValue(
-                reference=notification_reference)
+  reference='slapos-crm-compute_node_check_state.notification')
 
 if notification_message is None:
   message = """%s""" % description
@@ -55,10 +52,8 @@ else:
                   'compute_node_id':reference,
                   'last_contact':last_contact}
   message = notification_message.asText(
-            substitution_method_parameter_dict={'mapping_dict':mapping_dict})
+            substitution_method_parameter_dict={'mapping_dict': mapping_dict})
 
-support_request.SupportRequest_trySendNotificationMessage(
-            ticket_title,
-            message, person.getRelativeUrl())
+support_request.notify(message_title=ticket_title, message=message)
 
 return support_request

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/InstanceTree_createSupportRequestEvent.py

 portal = context.getPortalObject()
 
+
+person = context.getDestinationSectionValue()
+if person is None or portal.ERP5Site_isSupportRequestCreationClosed(person.getRelativeUrl()):
+  # Stop ticket creation
+  return
+
 ticket_title = "Instance Tree %s is failing." % context.getTitle()
 error_message = instance.SoftwareInstance_hasReportedError(include_message=True)
 
@@ -10,27 +16,23 @@ if error_message:
 else:
   error_message = "No message!"
 
-support_request = context.Base_generateSupportRequestForSlapOS(
-  ticket_title,
-  description,
-  context.getRelativeUrl())
+person.notify(support_request_title=ticket_title,
+              support_request_description=description,
+              aggregate=context.getRelativeUrl())
 
-if support_request is None:
+support_request_relative_url = context.REQUEST.get("support_request_relative_url")
+if support_request_relative_url is None:
   return
 
-person = context.getDestinationSectionValue(portal_type="Person")
-if not person:
-  return
+support_request = portal.restrictedTraverse(support_request_relative_url)
 
 if support_request.getSimulationState() not in ["validated", "suspended"]:
   support_request.validate()
 
 # Send Notification message
 message = description
-
-notification_reference = notification_message_reference
 notification_message = portal.portal_notifications.getDocumentValue(
-                 reference=notification_reference)
+                 reference=notification_message_reference)
 if notification_message is not None:
   mapping_dict = {'instance_tree_title':context.getTitle(),
                   'instance': instance.getTitle(),
@@ -39,5 +41,5 @@ if notification_message is not None:
   message = notification_message.asText(
               substitution_method_parameter_dict={'mapping_dict':mapping_dict})
 
-return support_request.SupportRequest_trySendNotificationMessage(
-              ticket_title, message, person.getRelativeUrl())
+support_request.notify(message_title=ticket_title, message=message)
+return context.REQUEST.get("ticket_notified_item")

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_updateMonitoringDestroyRequestedState.py

 """ Close Support Request which are related to a Destroy Requested Instance. """
-
+portal = context.getPortalObject()
 
 if context.getSimulationState() == "invalidated":
   return
 
 document = context.getAggregateValue()
-
 if document is not None and document.getSlapState() == "destroy_requested":
   
   person = context.getDestinationDecision(portal_type="Person")
   if not person:
     return 
 
-  if context.getSimulationState() != "invalidated":
-    context.invalidate()
-
   # Send Notification message
   message = """ Closing this ticket as the Instance Tree was destroyed by the user. 
   """
 
-  notification_reference = "slapos-crm-support-request-close-destroyed-notification"
-  portal = context.getPortalObject()
-
   notification_message = portal.portal_notifications.getDocumentValue(
-                 reference=notification_reference)
+    reference="slapos-crm-support-request-close-destroyed-notification")
 
   if notification_message is not None:
-    mapping_dict = {'instance_tree_title':document.getTitle()}
+    mapping_dict = {'instance_tree_title': document.getTitle()}
 
     message = notification_message.asText(
               substitution_method_parameter_dict={'mapping_dict':mapping_dict})
 
-  return context.SupportRequest_trySendNotificationMessage(
-              "Instance Tree was destroyed was destroyed by the user", message, person)
+  context.notify(message_title="Instance Tree was destroyed was destroyed by the user",
+              message=message)
+
+  context.invalidate()
+  return context.REQUEST.get("ticket_notified_item")

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_updateMonitoringState.py

@@ -2,7 +2,6 @@ if context.getSimulationState() == "invalidated":
   return
 
 document = context.getAggregateValue(portal_type="Instance Tree")
-
 if document is None:
   return 
 

master/bt5/slapos_crm/TestTemplateItem/portal_components/test.erp5.testSlapOSCloudTicketSlapInterfaceWorkflow.py

+# -*- coding: utf-8 -*-
+##############################################################################
+#
+# Copyright (c) 2002-2012 Nexedi SA and Contributors. All Rights Reserved.
+#
+# This program is Free Software; you can redistribute it and/or
+# modify it under the terms of the GNU General Public License
+# as published by the Free Software Foundation; either version 2
+# of the License, or (at your option) any later version.
+#
+# This program is distributed in the hope that it will be useful,
+# but WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+# GNU General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA  02111-1307, USA.
+#
+##############################################################################
+from erp5.component.test.SlapOSTestCaseMixin import SlapOSTestCaseMixin #, simulate
+import transaction
+
+class TestSlapOSCoreTicketSlapInterfaceWorkflow(SlapOSTestCaseMixin):
+
+  def afterSetUp(self):
+    SlapOSTestCaseMixin.afterSetUp(self)
+    portal = self.getPortalObject()
+
+    self.ticket_trade_condition = portal.sale_trade_condition_module.slapos_ticket_trade_condition
+
+    person_user = self.makePerson()
+    self.tic()
+
+    # Login as new user
+    self.login(person_user.getUserId())
+
+    new_person = self.portal.portal_membership.getAuthenticatedMember().getUserValue()
+    self.assertEqual(person_user.getRelativeUrl(), new_person.getRelativeUrl())
+
+    self.support_request = portal.support_request_module.newContent(
+      portal_type="Support Request",
+      destination_decision=person_user.getRelativeUrl(),
+      specialise=self.ticket_trade_condition.getRelativeUrl()
+    )
+
+    # Value set by the init
+    self.assertTrue(self.support_request.getReference().startswith("SR-"),
+      "Reference don't start with SR- : %s" % self.support_request.getReference())
+
+  def beforeTearDown(self):
+    transaction.abort()
+
+  def test_SupportRequest_approveRegistration_no_reference(self):
+    self.support_request.setReference(None)
+    self.assertRaises(ValueError, self.support_request.approveRegistration)
+
+  def test_SupportRequest_approveRegistration_already_validated(self):
+
+    # Login as admin since user cannot re-approve a validated project
+    self.login()
+    self.support_request.validate()
+    # Don't raise if support request is validated
+    self.assertEqual(self.support_request.approveRegistration(), None)
+
+  def test_SupportRequest_approveRegistration(self):
+    person = self.portal.portal_membership.getAuthenticatedMember().getUserValue()
+
+    self.support_request.approveRegistration()
+    self.tic()
+
+    self.logout()
+    self.login(person.getUserId())
+
+    self.assertEqual(self.support_request.getSimulationState(),
+      'validated')
+
+    self.assertEqual(self.support_request.getSourceSection(),
+      self.ticket_trade_condition.getSourceSection())
+    self.assertEqual(self.support_request.getSourceTrade(),
+      self.ticket_trade_condition.getSourceSection())
+    self.assertEqual(self.support_request.getSource(),
+      self.ticket_trade_condition.getSource())
+
+    self.assertNotEqual(self.support_request.getStartDate(),
+      None)
+
+    event = self.support_request.getCausalityValue()
+    self.assertNotEqual(event, None)
+
+    event_relative_url = self.support_request.REQUEST.get("event_relative_url")
+    self.assertEqual(event.getRelativeUrl(), event_relative_url)
+
+    self.assertEqual(event.getTitle(), self.support_request.getTitle())
+   
+  def test_SupportRequest_requestEvent_noParameter(self):
+    self.assertRaises(TypeError, self.support_request.requestEvent)
+    self.assertRaises(TypeError, self.support_request.requestEvent, event_title="A")
+    self.assertRaises(TypeError, self.support_request.requestEvent, event_content="A")
+
+  def test_SupportRequest_requestEvent(self):
+    person = self.portal.portal_membership.getAuthenticatedMember().getUserValue()
+
+    self.support_request.approveRegistration()
+    self.tic()
+
+    self.logout()
+    self.login(person.getUserId())
+
+    self.support_request.requestEvent(
+      event_title="A",
+      event_content="B"
+    )
+    self.tic()
+
+    event_relative_url = self.support_request.REQUEST.get("event_relative_url")
+    event = self.portal.restrictedTraverse(event_relative_url)
+
+    self.assertEqual(event.getSimulationState(), "stopped")
+    self.assertEqual(self.support_request.getSimulationState(),
+      'validated')
+    self.assertEqual(self.support_request.getDestinationDecision(),
+      event.getSource())
+    self.assertEqual(person, event.getSourceValue())
+
+    self.assertEqual(self.support_request.getResource(),
+      event.getResource())
+    self.assertEqual(self.support_request,
+      event.getFollowUpValue())
+    
+    self.assertEqual(event.getTitle(), "A")
+    self.assertEqual(event.getTextContent(), "B")
+    self.assertEqual(event.getContentType(), "text/plain")
+    self.assertEqual(event.getPortalType(), "Web Message")
+    self.assertEqual(event.getDestination(),
+      self.support_request.getSource())
+
+  def test_SupportRequest_notify_noParameter(self):
+    self.assertRaises(TypeError, self.support_request.notify)
+    self.assertRaises(TypeError, self.support_request.notify, message_title="A")
+    self.assertRaises(TypeError, self.support_request.notify, message="A")
+    self.assertRaises(TypeError, self.support_request.notify, destination_relative_url="A")
+
+  def test_SupportRequest_notify(self):
+    person = self.portal.portal_membership.getAuthenticatedMember().getUserValue()
+
+    self.support_request.approveRegistration()
+    self.tic()
+
+    self.logout()
+    self.login()
+
+    self.support_request.notify(
+      message_title="A",
+      message="B")
+
+    event = self.support_request.REQUEST.get("ticket_notified_item")
+
+    self.assertEqual(event.getSimulationState(), "delivered")
+    self.assertEqual(self.support_request.getSimulationState(),
+      'validated')
+    
+    self.assertEqual(self.support_request.getDestinationDecision(),
+      event.getDestination())
+    self.assertEqual(person, event.getDestinationValue())
+
+    self.assertEqual("service_module/slapos_crm_information",
+      event.getResource())
+    self.assertEqual(self.support_request,
+      event.getFollowUpValue())
+    
+    self.assertEqual(event.getTitle(), "A")
+    self.assertEqual(event.getTextContent(), "B")
+    self.assertEqual(event.getContentType(), "text/html")
+    self.assertEqual(event.getPortalType(), "Web Message")
+    self.assertEqual(event.getSource(),
+      self.support_request.getSource())
+
+    # Retry now to see if doesn't create a new message
+    self.support_request.notify(
+      message_title="A",
+      message="B")
+    self.tic()
+
+    self.assertEqual(event,
+      self.support_request.REQUEST.get("ticket_notified_item"))
+
+    # Retry, now it must create a new one
+    self.support_request.notify(
+      message_title="C",
+      message="B")
+    self.tic()
+
+    self.assertNotEqual(event,
+      self.support_request.REQUEST.get("ticket_notified_item"))
+
+    # Remove completly the ticket_notified_item and try to create a new one
+    # It should find it anyway from catalog.
+    self.support_request.REQUEST.set("ticket_notified_item", None)
+    self.commit()
+    
+    # Retry, now it must create a new one
+    self.support_request.notify(
+      message_title="A",
+      message="B")
+    self.tic()
+
+    self.assertEqual(event,
+      self.support_request.REQUEST.get("ticket_notified_item"))
+
+
+

master/bt5/slapos_crm/TestTemplateItem/portal_components/test.erp5.testSlapOSCloudTicketSlapInterfaceWorkflow.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Test Component" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>_recorded_property_dict</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+            </value>
+        </item>
+        <item>
+            <key> <string>default_reference</string> </key>
+            <value> <string>testSlapOSCloudTicketSlapInterfaceWorkflow</string> </value>
+        </item>
+        <item>
+            <key> <string>default_source_reference</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>test.erp5.testSlapOSCloudTicketSlapInterfaceWorkflow</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Test Component</string> </value>
+        </item>
+        <item>
+            <key> <string>sid</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>text_content_error_message</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>text_content_warning_message</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>version</string> </key>
+            <value> <string>erp5</string> </value>
+        </item>
+        <item>
+            <key> <string>workflow_history</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+  <record id="2" aka="AAAAAAAAAAI=">
+    <pickle>
+      <global name="PersistentMapping" module="Persistence.mapping"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>data</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+  <record id="3" aka="AAAAAAAAAAM=">
+    <pickle>
+      <global name="PersistentMapping" module="Persistence.mapping"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>data</string> </key>
+            <value>
+              <dictionary>
+                <item>
+                    <key> <string>component_validation_workflow</string> </key>
+                    <value>
+                      <persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
+                    </value>
+                </item>
+              </dictionary>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+  <record id="4" aka="AAAAAAAAAAQ=">
+    <pickle>
+      <global name="WorkflowHistoryList" module="Products.ERP5Type.Workflow"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>_log</string> </key>
+            <value>
+              <list>
+                <dictionary>
+                  <item>
+                      <key> <string>action</string> </key>
+                      <value> <string>validate</string> </value>
+                  </item>
+                  <item>
+                      <key> <string>validation_state</string> </key>
+                      <value> <string>validated</string> </value>
+                  </item>
+                </dictionary>
+              </list>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>_count</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+            </value>
+        </item>
+        <item>
+            <key> <string>_mt_index</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
+            </value>
+        </item>
+        <item>
+            <key> <string>_tree</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
+            </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>source/portal_workflow/ticket_slap_interface_workflow/state_draft</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>comment</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>default_reference</string> </key>
+            <value> <string>person_slap_interface_workflow</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>ticket_slap_interface_workflow</string> </value>
+        </item>
+        <item>
+            <key> <string>language</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>manager_bypass</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow</string> </value>
+        </item>
+        <item>
+            <key> <string>state_variable</string> </key>
+            <value> <string>slap_state</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Ticket Slap Interface Workflow</string> </value>
+        </item>
+        <item>
+            <key> <string>workflow_managed_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+  <record id="2" aka="AAAAAAAAAAI=">
+    <pickle>
+      <global name="Length" module="BTrees.Length"/>
+    </pickle>
+    <pickle> <int>0</int> </pickle>
+  </record>
+  <record id="3" aka="AAAAAAAAAAM=">
+    <pickle>
+      <global name="OOBTree" module="BTrees.OOBTree"/>
+    </pickle>
+    <pickle>
+      <none/>
+    </pickle>
+  </record>
+  <record id="4" aka="AAAAAAAAAAQ=">
+    <pickle>
+      <global name="OOBTree" module="BTrees.OOBTree"/>
+    </pickle>
+    <pickle>
+      <none/>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_approveRegistration.py

+ticket = state_change["object"]
+from DateTime import DateTime
+
+portal = context.getPortalObject()
+
+if ticket.getSimulationState() != "draft":
+  return
+
+if ticket.getReference() in [None, ""]:
+  raise ValueError("Reference is missing on the Ticket")
+
+# Get the user id of the context owner.
+local_role_list = ticket.get_local_roles()
+for group, role_list in local_role_list:
+  if 'Owner' in role_list:
+    user_id = group
+    break
+
+person = portal.portal_catalog.getResultValue(user_id=user_id)
+if person is None:
+  # Value was created by super user, so there isn't a point on continue
+  return
+
+# XXX unhardcode the trade condition, by adding a preference
+if ticket.getSpecialise() != "sale_trade_condition_module/slapos_ticket_trade_condition":
+  return
+
+trade_condition = portal.sale_trade_condition_module.slapos_ticket_trade_condition
+
+ticket.edit(
+  source_section=trade_condition.getSourceSection(),
+  source_trade=trade_condition.getSourceSection(),
+  source=trade_condition.getSource())
+
+ticket.setStartDate(DateTime())
+
+ticket.requestEvent(
+  event_title=ticket.getTitle(),
+  event_content=ticket.getDescription()
+)
+
+event_relative_url = context.REQUEST.get("event_relative_url")
+ticket.setCausality(event_relative_url)

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_approveRegistration.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Script" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>Script_magic</string> </key>
+            <value> <int>3</int> </value>
+        </item>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                </klass>
+                <tuple/>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string>state_change</string> </value>
+        </item>
+        <item>
+            <key> <string>_proxy_roles</string> </key>
+            <value>
+              <tuple>
+                <string>Assignor</string>
+                <string>Manager</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>script_Ticket_approveRegistration</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Script</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Ticket_approveRegistration</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_checkConsistency.py

+ticket = state_change['object']
+ticket.Base_checkConsistency()

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_generateSupportRequestForSlapOS.xml → master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_checkConsistency.xml

@@ -2,7 +2,7 @@
 <ZopeData>
   <record id="1" aka="AAAAAAAAAAE=">
     <pickle>
-      <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+      <global name="Workflow Script" module="erp5.portal_type"/>
     </pickle>
     <pickle>
       <dictionary>
@@ -50,11 +50,27 @@
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>title, description, source_relative_url</string> </value>
+            <value> <string>state_change</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>Base_generateSupportRequestForSlapOS</string> </value>
+            <value> <string>script_Ticket_checkConsistency</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Script</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_trySendNotificationMessage.py → master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_notify.py

-support_request = context
-portal = context.getPortalObject()
+ticket = state_change["object"]
+from DateTime import DateTime
+portal = ticket.getPortalObject()
+
+# Get required arguments
+kwargs = state_change.kwargs
+
+# Required args
+# Raise TypeError if all parameters are not provided
+try:
+  message_title = kwargs['message_title']
+  message = kwargs['message']
+except KeyError:
+  raise TypeError("Ticket_notify takes exactly 2 arguments")
 
 resource = portal.service_module.slapos_crm_information.getRelativeUrl()
+
 # create Web message if needed for this ticket
-last_event = context.portal_catalog.getResultValue(
+last_event = ticket.portal_catalog.getResultValue(
              title=message_title,
-             follow_up_uid=support_request.getUid(),
+             follow_up_uid=ticket.getUid(),
              sort_on=[('delivery.start_date', 'DESC')],
 )
 if last_event:
   # User has already been notified for this problem.
-  return last_event
+  ticket.REQUEST.set("ticket_notified_item", last_event)
+  return
 
-transactional_event = context.REQUEST.get("support_request_notified_item", None)
+transactional_event = ticket.REQUEST.get("ticket_notified_item", None)
 
 if transactional_event is not None:
-  if (transactional_event.getFollowUpUid() == support_request.getUid()) and \
+  if (transactional_event.getFollowUpUid() == ticket.getUid()) and \
     (transactional_event.getTitle() == message_title):
-    return transactional_event
+    ticket.REQUEST.set("ticket_notified_item", transactional_event)
+    return
 
 template = portal.restrictedTraverse(
         portal.portal_preferences.getPreferredWebMessageTemplate())
@@ -28,14 +43,12 @@ event.edit(
   text_content=message,
   start_date = DateTime(),
   resource = resource,
-  source=support_request.getSource(),
-  destination=destination_relative_url,
-  follow_up=support_request.getRelativeUrl(),
+  source=ticket.getSource(),
+  destination=ticket.getDestinationDecision(),
+  follow_up=ticket.getRelativeUrl(),
 )
 event.stop()
 event.deliver()
 
-support_request.serialize()
-context.REQUEST.set("support_request_notified_item", event)
-
-return event
+ticket.serialize()
+ticket.REQUEST.set("ticket_notified_item", event)

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_trySendNotificationMessage.xml → master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_notify.xml

@@ -2,7 +2,7 @@
 <ZopeData>
   <record id="1" aka="AAAAAAAAAAE=">
     <pickle>
-      <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+      <global name="Workflow Script" module="erp5.portal_type"/>
     </pickle>
     <pickle>
       <dictionary>
@@ -50,11 +50,33 @@
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>message_title, message, destination_relative_url</string> </value>
+            <value> <string>state_change</string> </value>
+        </item>
+        <item>
+            <key> <string>_proxy_roles</string> </key>
+            <value>
+              <tuple>
+                <string>Manager</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>SupportRequest_trySendNotificationMessage</string> </value>
+            <value> <string>script_Ticket_notify</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Script</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Ticket_notify</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_requestEvent.py

+ticket = state_change["object"]
+from DateTime import DateTime
+portal = context.getPortalObject()
+# Get required arguments
+kwargs = state_change.kwargs
+
+# Required args
+# Raise TypeError if all parameters are not provided
+try:
+  title = kwargs['event_title']
+  text_content = kwargs['event_content']
+except KeyError:
+  raise TypeError, "Ticket_requestEvent takes exactly 2 argument"
+
+web_message = portal.event_module.newContent(
+  portal_type="Web Message",
+  title=title,
+  text_content=text_content,
+  source=ticket.getDestinationDecision(),
+  content_type="text/plain",
+  destination=ticket.getSource(),
+  resource=ticket.getResource(),
+  follow_up=ticket.getRelativeUrl()
+)
+
+web_message.stop(comment="Submitted from the renderjs app")
+if portal.portal_workflow.isTransitionPossible(ticket, "validate"):
+  ticket.validate(comment="See %s" % web_message.getRelativeUrl())
+
+ticket.REQUEST.set("event_relative_url", web_message.getRelativeUrl())

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/script_Ticket_requestEvent.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Script" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>Script_magic</string> </key>
+            <value> <int>3</int> </value>
+        </item>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                </klass>
+                <tuple/>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string>state_change</string> </value>
+        </item>
+        <item>
+            <key> <string>_proxy_roles</string> </key>
+            <value>
+              <tuple>
+                <string>Assignor</string>
+                <string>Owner</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>script_Ticket_requestEvent</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Script</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Ticket_requestEvent</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/state_draft.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow State" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>acquire_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>destination/portal_workflow/ticket_slap_interface_workflow/transition_approve_registration</string>
+                <string>destination/portal_workflow/ticket_slap_interface_workflow/transition_notify</string>
+                <string>destination/portal_workflow/ticket_slap_interface_workflow/transition_request_event</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>comment</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>state_draft</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow State</string> </value>
+        </item>
+        <item>
+            <key> <string>state_permission_role_list_dict</string> </key>
+            <value>
+              <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
+            </value>
+        </item>
+        <item>
+            <key> <string>state_type</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Draft</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+  <record id="2" aka="AAAAAAAAAAI=">
+    <pickle>
+      <global name="PersistentMapping" module="Persistence.mapping"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>data</string> </key>
+            <value>
+              <dictionary/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/transition_approve_registration.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Transition" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>action</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>action_name</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>action_type/workflow</string>
+                <string>before_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_checkConsistency</string>
+                <string>after_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_approveRegistration</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>guard_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>icon</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>transition_approve_registration</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Transition</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Approve Registration</string> </value>
+        </item>
+        <item>
+            <key> <string>trigger_type</string> </key>
+            <value> <int>2</int> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/transition_notify.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Transition" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>action</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>action_name</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>action_type/workflow</string>
+                <string>before_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_checkConsistency</string>
+                <string>after_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_notify</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>guard_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>icon</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>transition_notify</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Transition</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Notify</string> </value>
+        </item>
+        <item>
+            <key> <string>trigger_type</string> </key>
+            <value> <int>2</int> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/transition_request_event.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Transition" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>action</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>action_name</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>action_type/workflow</string>
+                <string>before_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_checkConsistency</string>
+                <string>after_script/portal_workflow/ticket_slap_interface_workflow/script_Ticket_requestEvent</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>guard_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>icon</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>transition_request_event</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Transition</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Request Event</string> </value>
+        </item>
+        <item>
+            <key> <string>trigger_type</string> </key>
+            <value> <int>2</int> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_action.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>The last transition</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_action</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>variable_default_expression</string> </key>
+            <value> <string>transition/getReference|nothing</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_actor.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>The name of the user who performed the last transition</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_actor</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>variable_default_expression</string> </key>
+            <value> <string>user/getUserName</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_comment.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Comments about the last transition</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_comment</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>variable_default_expression</string> </key>
+            <value> <string>python:state_change.kwargs.get(\'comment\', \'\')</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_error_message.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Error message if validation failed</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_error_message</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_history.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Provides access to workflow history</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_history</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>variable_default_expression</string> </key>
+            <value> <string>state_change/getHistory</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_portal_type.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>portal type (use as filter for worklists)</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_portal_type</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_slap_interface_workflow/variable_time.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Variable" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>automatic_update</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Time of the last transition</string> </value>
+        </item>
+        <item>
+            <key> <string>for_catalog</string> </key>
+            <value> <int>0</int> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>variable_time</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Variable</string> </value>
+        </item>
+        <item>
+            <key> <string>status_included</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>variable_default_expression</string> </key>
+            <value> <string>state_change/getDateTime</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow.xml

@@ -32,6 +32,12 @@
               </tuple>
             </value>
         </item>
+        <item>
+            <key> <string>comment</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
         <item>
             <key> <string>default_reference</string> </key>
             <value> <string>ticket_workflow</string> </value>

master/bt5/slapos_crm/bt/template_portal_type_workflow_chain_list

@@ -4,3 +4,4 @@ Regularisation Request | edit_workflow
 Regularisation Request | pricing_interaction_workflow
 Regularisation Request | ticket_interaction_workflow
 Regularisation Request | ticket_workflow
+Support Request | ticket_slap_interface_workflow
\ No newline at end of file

master/bt5/slapos_crm/bt/template_test_id_list

 test.erp5.testSlapOSCRMSkins
 test.erp5.testSlapOSCRMRegularisationRequestSkins
 test.erp5.testSlapOSCRMAlarm
+test.erp5.testSlapOSCloudTicketSlapInterfaceWorkflow
\ No newline at end of file

master/bt5/slapos_crm/bt/template_workflow_id_list

+ticket_slap_interface_workflow
 ticket_workflow
\ No newline at end of file