Commit 033d759a authored by Firdaws Farukh's avatar Firdaws Farukh

Mention behaviour of renew button being disabled

parent 029d4eea
......@@ -219,6 +219,8 @@ of the date of expiry with a banner in the GitLab user interface.
To renew your subscription:
1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select **Renew**.
The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires.
You can hover your mouse on the **Renew** button to see the date when it will become active.
1. Review your renewal details and complete the payment process.
1. Select **Confirm purchase**.
......
......@@ -384,6 +384,8 @@ We recommend following these steps during renewal:
1. Prune any inactive or unwanted users by [blocking them](../../user/admin_area/moderate_users.md#block-a-user).
1. Determine if you have a need for user growth in the upcoming subscription.
1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription.
The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires.
You can hover your mouse on the **Renew** button to see the date when it will become active.
NOTE:
If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team via [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal.
......
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