Commit 08c2e2bf authored by Ronnie Alfaro's avatar Ronnie Alfaro

Merge branch 'docs-scim-signin' into 'master'

Add further reason why user is unable to sign in

See merge request gitlab-org/gitlab!38325
parents 44fa25a9 7205f44f
......@@ -217,6 +217,10 @@ As a workaround, try an alternate mapping:
#### How do I diagnose why a user is unable to sign in
Ensure that the user has been added to the SCIM app.
If you receive "User is not linked to a SAML account", then most likely the user already exists in GitLab. Have the user follow the [User access and linking setup](#user-access-and-linking-setup) instructions.
The **Identity** (`extern_uid`) value stored by GitLab is updated by SCIM whenever `id` or `externalId` changes. Users won't be able to sign in unless the GitLab Identity (`extern_uid`) value matches the `NameId` sent by SAML.
This value is also used by SCIM to match users on the `id`, and is updated by SCIM whenever the `id` or `externalId` values change.
......
Markdown is supported
0%
or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment