Remove default service desk issue title prefix

changelogs/unreleased/275169-remove-service-desk-issue-prefix.yml

+---
+title: Remove service desk issue prefix
+merge_request: 54140
+author: Lee Tickett @leetickett
+type: changed

lib/gitlab/email/handler/service_desk_handler.rb

@@ -75,7 +75,7 @@ module Gitlab
           @issue = Issues::CreateService.new(
             project,
             User.support_bot,
-            title: issue_title,
+            title: mail.subject,
             description: message_including_template,
             confidential: true,
             external_author: from_address
@@ -133,12 +133,6 @@ module Gitlab
           (mail.reply_to || []).first || mail.from.first || mail.sender
         end
 
-        def issue_title
-          from = "(from #{from_address})" if from_address
-
-          "Service Desk #{from}: #{mail.subject}"
-        end
-
         def can_handle_legacy_format?
           project_path && project_path.include?('/') && !mail_key.include?('+')
         end

spec/lib/gitlab/email/handler/service_desk_handler_spec.rb

@@ -36,7 +36,7 @@ RSpec.describe Gitlab::Email::Handler::ServiceDeskHandler do
         expect(new_issue.author).to eql(User.support_bot)
         expect(new_issue.confidential?).to be true
         expect(new_issue.all_references.all).to be_empty
-        expect(new_issue.title).to eq("Service Desk (from jake@adventuretime.ooo): The message subject! @all")
+        expect(new_issue.title).to eq("The message subject! @all")
         expect(new_issue.description).to eq(expected_description.strip)
       end