A GitLab self-managed subscription uses a hybrid model. You pay for a subscription
according to the maximum number of users enabled during the subscription period.
according to the [maximum number](#maximum-users) of users enabled during the subscription period.
For instances that aren't offline or on a closed network, the maximum number of
simultaneous users in the GitLab self-managed installation is checked each quarter.
If an instance is unable to generate a quarterly usage report, the existing [true-up model](#users-over-license) is used.
If an instance is unable to generate a quarterly usage report, the existing [true-up model](#users-over-license) is used.
Prorated charges are not possible without a quarterly usage report.
### Billable users
### View user totals
You can view users for your license and determine if you've gone over your subscription.
1. On the top bar, select **Menu >****{admin}****Admin**.
1. On the left menu, select **Subscription**.
The lists of users are displayed.
#### Billable users
A _billable user_ counts against the number of subscription seats. Every user is considered a
billable user, with the following exceptions:
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@@ -63,11 +72,28 @@ billable user, with the following exceptions:
**Billable users** as reported in the `/admin` section is updated once per day.
### Maximum users
#### Maximum users
The number of _maximum users_ reflects the highest number of billable users for the current license period.
#### Users over license
The number of _users over license_ shows how many users are in excess of the number allowed by the license. This number reflects the current license period.
For example, if:
- The license allows 100 users and
-**Maximum users** is 150,
Then this value would be 50.
If the **Maximum users** value is less than or equal to 100, then this value is 0.
A trial license always displays zero for **Users over license**.
GitLab shows the highest number of billable users for the current license period.
If you add more users to your GitLab instance than you are licensed for, payment for the additional users is due [at the time of renewal](../quarterly_reconciliation.md).
To view this list, on the top bar, select **Menu >****{admin}****Admin**. On the left menu, select **Subscription**. In the lower left, the list of **Maximum users** is displayed.
If you do not add these users during the renewal process, your license key will not work.
### Tips for managing users and subscription seats