| As mentioned in the [NameID](#nameid) section, if the NameID changes for any user, the user can be locked out. This is a common problem when an email address is used as the identifier. | Follow the steps outlined in the ["SAML authentication failed: User has already been taken"](#message-saml-authentication-failed-user-has-already-been-taken) section. |
### I need to change my SAML app
If the NameID is identical in both SAML apps, then no change is required.
Otherwise, to change the SAML app used for sign in, users need to [unlink the current SAML identity](#unlinking-accounts) and then [link their identity](#user-access-and-management) to the new SAML app.
### I need additional information to configure my identity provider
Many SAML terms can vary between providers. It is possible that the information you are looking for is listed under another name.
@@ -244,7 +244,7 @@ It is important not to update these to incorrect values, since this causes users
### I need to change my SCIM app
Individual users can follow the instructions in the ["SAML authentication failed: User has already been taken"](index.md#i-need-to-change-my-saml-app) section.
Individual users can follow the instructions in the ["SAML authentication failed: User has already been taken"](index.md#change-the-saml-app) section.
Alternatively, users can be removed from the SCIM app which de-links all removed users. Sync can then be turned on for the new SCIM app to [link existing users](#user-access-and-linking-setup).