@@ -468,13 +468,13 @@ When a merge request author has been blocked for longer than
the `Review-response` SLO, they are free to remind the reviewer through Slack or assign
another reviewer.
#### Customer critical merge requests
### Customer critical merge requests
A merge request may benefit from being considered a customer critical priority because there is a significant benefit to the business in doing so.
Properties of customer critical merge requests:
- The [Senior Director of Development](https://about.gitlab.com/job-families/engineering/engineering-management/#senior-director-engineering)[@clefelhocz1](https://gitlab.com/clefelhocz1) is the DRI for deciding if a merge request will be customer critical.
- The [Senior Director of Development](https://about.gitlab.com/job-families/engineering/engineering-management/#senior-director-engineering)([@clefelhocz1](https://gitlab.com/clefelhocz1)) is the DRI for deciding if a merge request will be customer critical.
- The DRI will assign the `customer-critical-merge-request` label to the merge request.
- It is required that the reviewer(s) and maintainer(s) involved with a customer critical merge request are engaged as soon as this decision is made.
- It is required to prioritize work for those involved on a customer critical merge request so that they have the time available necessary to focus on it.
