Commit ed32becc authored by Nick Gaskill's avatar Nick Gaskill

Merge branch 'russell/document-upgrade-tier-for-self-managed' into 'master'

Added tier upgrade instructions for a self-managed instance

See merge request gitlab-org/gitlab!44387
parents 74373fa1 71996818
......@@ -253,20 +253,24 @@ production: &base
## Upgrade your subscription tier
To upgrade your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team as this
can't be done in the Customers Portal. You can either send an email to `renewals@gitlab.com`, or
complete the [**Contact Sales**](https://about.gitlab.com/sales/) form. Include details of which subscription you want to upgrade and the desired tier in your message.
To upgrade your [GitLab tier](https://about.gitlab.com/pricing/):
After messaging the sales team, the workflow is as follows:
1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in).
1. Select the **Upgrade** button on the relevant subscription card on the
[Manage purchases](https://customers.gitlab.com/subscriptions) page.
1. Select the desired upgrade.
1. Confirm the active form of payment, or add a new form of payment.
1. Select the **I accept the Privacy Policy and Terms of Service** checkbox.
1. Select **Purchase**.
1. Receive a reply from the sales team, asking for confirmation of the upgrade.
1. Reply to the sales team, confirming details of the upgrade.
1. Receive a quote from the sales team.
1. Sign and return the quote.
1. Receive the new license.
1. Upload the new license. For details, see [Uploading your license](../../user/admin_area/license.md#uploading-your-license).
The following is emailed to you:
The new subscription tier is active when the license file is uploaded.
- A payment receipt. You can also access this information in the Customers Portal under
[**View invoices**](https://customers.gitlab.com/receipts).
- A new license.
[Upload the new license](../../user/admin_area/license.md#uploading-your-license) to your instance.
The new tier takes effect when the new license is uploaded.
## Subscription expiry
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