Commit f68a9fdc authored by Marcin Sedlak-Jakubowski's avatar Marcin Sedlak-Jakubowski

Merge branch 'alejguer-master-patch-07352' into 'master'

Add information on ignored headers for Service Desk

See merge request gitlab-org/gitlab!79283
parents 749d1fa6 0f816fc1
......@@ -62,8 +62,8 @@ can reserve your catch-all mailbox for other purposes.
### Dedicated email address
This solution is relatively simple to set up: you just need to create an email
address dedicated to receive your users' replies to GitLab notifications. However,
To set up this solution, you must create a dedicated email
address to receive your users' replies to GitLab notifications. However,
this method only supports replies, and not the other features of [incoming email](#incoming-email).
## Accepted headers
......@@ -75,7 +75,7 @@ Email is processed correctly when a configured email address is present in one o
- `Envelope-To` or `X-Envelope-To`
In GitLab 14.6 and later, [Service Desk](../user/project/service_desk.md)
also checks these additional headers.
also checks accepted headers.
Usually, the "To" field contains the email address of the primary receiver.
However, it might not include the configured GitLab email address if:
......@@ -84,6 +84,14 @@ However, it might not include the configured GitLab email address if:
- The address was included when using "Reply all".
- The email was forwarded.
## Rejected headers
To prevent unwanted issue creation from automatic email systems, GitLab ignores all incoming email
containing the following headers:
- `Auto-Submitted` with a value other than `no`
- `X-Autoreply` with a value of `yes`
## Set it up
If you want to use Gmail / Google Apps for incoming email, make sure you have
......
......@@ -333,3 +333,10 @@ Note that:
Behind the scenes, Service Desk works by the special Support Bot user creating issues. This user
does not count toward the license limit count.
## Troubleshooting Service Desk
### Emails to Service Desk do not create issues
Your emails might be ignored because they contain one of the
[email headers that GitLab ignores](../../administration/incoming_email.md#rejected-headers).
Markdown is supported
0%
or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment