slapos_crm: wip script to create Support Request and Event

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Project_createSupportRequestWithCausality.py

+portal = context.getPortalObject()
+project = context
+
+causality_value = portal.restrictedTraverse(causality)
+
+support_request_in_progress = causality_value.Base_getSupportRequestInProgress(
+  title=title
+)
+if support_request_in_progress is not None:
+  return
+
+support_request = portal.support_request_module.newContent(
+  portal_type="Support Request",
+  title=title,
+  description=text_content,
+  start_date=DateTime(),
+  source_project_value=project,
+  destination_decision=destination_decision,
+  causality=causality,
+  # Ensure resoure is Monitoring
+  resource_value=portal.service_module.slapos_crm_monitoring
+)
+support_request.validate()
+return support_request

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Project_createSupportRequestWithCausality.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="_reconstructor" module="copy_reg"/>
+                </klass>
+                <tuple>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                  <global name="object" module="__builtin__"/>
+                  <none/>
+                </tuple>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string>title, text_content, causality, destination_decision</string> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Project_createSupportRequestWithCausality</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Ticket_createProjectEvent.py

+"""Generic script to add event
+It creates new Event for any context which become follow_up of created Event.
+"""
+portal = context.getPortalObject()
+ticket = context
+
+if direction == 'outgoing':
+  source_relative_url = source or ticket.getSource()
+  source_section_relative_url = ticket.getSourceSection()
+  source_project_relative_url = ticket.getSourceProject()
+  destination_relative_url = destination or ticket.getDestination()
+  destination_section_relative_url = ticket.getDestinationSection()
+  destination_project_relative_url = ticket.getDestinationProject()
+elif direction == 'incoming':
+  source_relative_url = source or ticket.getDestination()
+  source_section_relative_url = ticket.getDestinationSection()
+  source_project_relative_url = ticket.getDestinationProject()
+  destination_relative_url = destination or ticket.getSource()
+  destination_section_relative_url = ticket.getSourceSection()
+  destination_project_relative_url = ticket.getSourceProject()
+else:
+  raise NotImplementedError('The specified direction is not handled: %r' % (direction,))
+
+event_kw = {
+  'portal_type': portal_type,
+  'title': title,
+  'resource': resource,
+  'source': source_relative_url,
+  'source_section': source_section_relative_url,
+  'source_project': source_project_relative_url,
+  'destination': destination_relative_url,
+  'destination_section': destination_section_relative_url,
+  'destination_project': destination_project_relative_url,
+  'start_date': DateTime(),
+  'follow_up_value': ticket,
+  'language': language,
+  'text_content': text_content,
+  'content_type': content_type,
+  }
+# Create event
+module = portal.getDefaultModule(portal_type=portal_type)
+event = module.newContent(**event_kw)
+
+if notification_message:
+  event.Event_setTextContentFromNotificationMessage(
+    notification_message,
+    language=language,
+    substitution_method_parameter_dict=substitution_method_parameter_dict
+  )
+
+if not keep_draft:
+  if direction == 'incoming':
+    # Support event_workflow and event_simulation_workflow
+    if portal.portal_workflow.isTransitionPossible(event, 'receive'):
+      event.receive()
+    if portal.portal_workflow.isTransitionPossible(event, 'stop'):
+      event.stop()
+  else:
+    event.plan()
+
+return event

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Ticket_createProjectEvent.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="_reconstructor" module="copy_reg"/>
+                </klass>
+                <tuple>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                  <global name="object" module="__builtin__"/>
+                  <none/>
+                </tuple>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string>title, direction, portal_type, resource, text_content, content_type, notification_message=None, substitution_method_parameter_dict=None, keep_draft=False, source=None, destination=None, language=None, **kw</string> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Ticket_createProjectEvent</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>